Infrastructure Lead - IT (SysOps Engineer)

OVERALL OBJECTIVES:

As a senior member of the team you will join a challenging and unique largescale Transformation Program with high impact and visibility. Primary focus is the assessment planning and implementation of new or improved IT Services as part of the project engineering team.

Senior Reliability Engineer (SRE) is primarily responsible for the engineering configuration installation and maintenance of; Windows physical and virtual servers Active Directory Azure cloud and onprem environments based on HyperV/VMWare storage backups and disaster recovery planning. We rely on our engineers to empower our users with high availability excellent performance levels and key service. Ideally we are seeking an experienced engineer to deliver insights and guidance as we design build and operate a stateoftheart multicloud greenfield infrastructure. Of most interest to us is someone who brings ideas and solutions a lateral thinker demonstrates a unique and informed viewpoint and enjoys collaborating with a crossfunctional team to develop realworld IT service.

Management Infrastructure and Identity services Server Virtualization Operating Systems MultiCloud infrastructure

Primary Focus

• Build configure and operate Microsoft Windows Server Environment
• Manage Active Directory
• Entra ID
• HyperVManage server and storage resources
• Develop and implement agile and scalable infrastructure solutions with advanced monitoring and alerting while establishing best practice tools frameworks and processes
• Assists with advanced troubleshooting (proficient in all levels and phases of systems support)
• Identify diagnose and resolve connection reliability or performance issues
• Contact vendor technical support for Priority 1 incidents and requests
• Develop scripts (mainly Powershell) to deliver automation and innovation initiatives ability to drive automation initiatives independent of automation tools.
• Validate system upgrades and patches when required

Additional Focus Areas

• Team members are expected to grow their expertise in other systems engineer areas to provide support for the entire IT infrastructure landscape through formal training job shadowing service transition and documentation
• Evaluate recommend manage and operate compute and storage resources on Cloud
• Support of nonWindows operating systems

Core IT Infrastructure Technology / Operations Duties

• Partner with other infrastructure Team Members to learn develop and enhance the skills needed to support softwarebased infrastructure
• Ensure that IT Services are delivered effectively to business customers. This includes the execution of SOPs (Standard Operating Procedures) management of IT Incidents/Problems and IT Changes as per welldefined ITIL processes as implemented in the ITSM system.
• Contribute to the reference documents to establish consistency and shared knowledge of Operations best practices and delivery methods.
• Deliver quality documentation allowing smooth daytoday operations
• Identify opportunities to innovate extend and enhance service delivery wherever possible
• Participate in disaster recovery plans and practicing recovery operations
• Consult with senior peers to learn through experience
• Partner with key vendors to maintain an understanding of modern technology and leading practices
• Cooperate closely with other Zone / Regional / Group IT Infra resources
• Provide afterhours oncall support (rotation) and participate with solution implementation (upgrades new releases ) and deployment activities after hours as needed

Additional / Certifications

• Microsoft Certifications like Former MCSE MCST are required
• Certifications in any of the following or similar technologies are a plus: Azure VMWare
• ITIL Foundation certification is a plus

Work Experience

• Minimum 710 years of experience on WindowsServer environments Microsoft Active Directory
• Minimum 24 years of experience in managing public cloudbased resources in Microsoft Azure
• Experience on HyperV/VMware virtualization environments
• Experience or knowledge on Bare Metal Servers (ILO IDRAC Firmware management)
• Experience or knowledge on Storage Concepts
• Experience with or knowledge on backup tools like CommVault

Competencies & Skills: 

Technical Skills

• Experience in IT Infrastructure and Operations administration engineering architecture (enterprise scale) including demonstrated working experience with:
  • Windows OS system administration
  • Microsoft Active Directory
  • Entra ID Administration
  • Microsoft PKI Services
  • Virtualization technologies like HyperV/VMware
  • Infrastructure Services (DNS DHCP NPS etc.)
  • Automation and selfservice solutions
  • Scripting languages such as PowerShell Bash etc
• A solid understanding of Windows Systems Administration Active Directory virtual machines and networking fundamentals.
• Knowledge on Azure fundamentals (IAM network security etc.) plus working experience with (provisioning of / migration to / support of) Azure Server & Storage resources
• Handson experience creating resource groups virtual networks load balancer virtual machine attaching storage disks amongst other Cloud operations
• Experience supporting IaaS PaaS and SaaS based solutions
• Experience with or knowledge of backup & disaster recovery preparedness monitoring testing and activation.
• Experience in monitoring alerting and analytics proactive maintenance root cause analysis and troubleshooting. Working experience in observability tools
• Exposure with IaC: Terraform Ansible etc. is a plus
• Understanding of Docker Kubernetes and Jenkins etc.

Other / Soft skills

• Passion for technology and staying current with emerging security trends
• Accustomed to working in a fastpaced environment with a career trackrecord of engineering developing deploying and maintaining business critical systems
• Able to troubleshoot complex problems and translate technical issues into understandable business language for end users
• Compliance with standards for quality performance or productivity
• Able to prioritize drive results and provide clear and documented status updates/metrics to management.
• Translate business requirements into scalable infrastructure designs cost models and forecasts.
• Excellent writing and communication skills (fluent spoken and written English); excellent interpersonal skills and able to interact and work efficiently with people at all levels in an organization (internal employees contractors managers third parties etc.).
• Apply curiosity and technological intellect to analyze emerging concepts and make necessary recommendations to achieve transformational results in Deployments Application & Infrastructure Support and Automation Setup and Implementation.
• Knowledge of laboratory (regulated/controlled environment) operations and processes is a plus
• Familiarity with relevant regulatory requirements (GxP HIPAA GDPR ) is a plus

Qualifications :

Bachelors degree in computer science / comparable fields or equivalent working experience.

Remote Work :

No

Employment Type :

Fulltime