Customer Success Expert with French and English
Customer Success Expert with French and English
Posted on :
09-05-2025
Employer Active
1 Vacancy
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Job Description
About your next great opportunity:
As a Customer Succes Expert you will manage postsales customer relationships by driving onboarding and adoption of a cloudbased solution. Act as a trusted advisor ensure regular client communication and collaborate with internal teams to maximize customer value.
Qualifications :
Our most successful candidates will have:
- Strong analytical and problemsolving skills with the ability to develop quick accurate situational awareness across multiple teams.
- Develop new and retain the existing customer relationships.
- Good presentation skills and comfortable meeting with various customers on a regular basis.
- Solutionoriented mindset to understand and solve complex customer issues.
- Ensure customer satisfaction by addressing technical demands acting as a point of contact and collaborating crossfunctionally.
- Become an expert on our products and services stay uptodate with new features and enhancements.
- Contribute to providing feedback for product advancement.
Qualifications:
- Strong written and verbal communication skills in French and English.
- Advanced analytical and problemsolving skills with the ability to develop quick situational decisions.
- Solutionoriented mindset to understand and solve complex customer issues.
- Proven track record of achieving customer satisfaction goals.
- 1 to 3 years of direct and demonstrated customer success experience.
Additional Information :
- Permanent employment contract ensuring longterm job security.
- Competitive salary package.
- Additional health and life insurance.
- Food vouchers to support your daily needs.
- 21 days of paid annual leave.
- Ability to work from home. For candidates based in Sofia a couple of visits per month to the office could be required.
- Structured career development path within the company.
- Comprehensive onboarding and onthejob training.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
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