RCA Quality Specialist
RCA Quality Specialist
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Job Description
Responsibilities:
RCA Execution & Quality Assurance:
- Support and oversee RCA execution for all SEV1SEV4 incidents ensuring technical accuracy clarity and process adherence.
- Travel onsite following major incidents (SEV1) to support factfinding facilitate postmortems and ensure comprehensive documentation.
- Partner with technical engineering and site operations teams to ensure root cause documentation is complete accurate and high quality.
- Apply the Human Factors Analysis and Classification System (HFACS) to identify latent conditions and human performance issues.
Governance Training & Program Integration
- Maintain and evolve RCA and CA standards workflows and documentation templates.
- Train site teams engineers and leadership on RCA fundamentals HFACS principles and corrective action best practices.
- Escalate recurring findings or systemic weaknesses to the global incident program for strategic review.
- Integrate lessons learned and incident findings into operational knowledge systems and playbooks.
KPI Management & Strategic Insights
- Track and report performance metrics (e.g. Repeat Incident Rate CA Completion Time RCA Delivery).
- Support delivery of monthly quarterly and annual RCA dashboards for senior leadership.
- Identify operational trends and systemic risks from aggregated RCA data and surface improvement opportunities.
- Ensure RCA documentation is auditready and supports compliance with ISO22301 ISO27001 SOC2 and other certification frameworks.
Qualifications:
- 35 years in incident management data center operations engineering or related field.
- Handson experience performing or reviewing RCAs using industry methodologies (5 Whys Fishbone Fault Tree etc.).
- Familiarity with HFACS or similar human error frameworks.
- Strong writing documentation and technical communication skills.
- Proficient in using Excel ServiceNow PowerPoint Power BI for trend reporting and analysis.
- Able to travel globally on short notice (10%).
- Certification in Six Sigma Lean or Root Cause Analysis methodology.
- Experience with compliance frameworks (ISO 22301 ISO 27001 SOC 2).
- Familiarity with ServiceNow or other incident tracking systems.
- Technical writing or investigative journalism background.
- Must be able to travel up to 10%
Education / Certifications:
- Degree or Equivalent Experience
Benefits:
- Remote work is supported two days a week
- Comprehensive health dental and vision insurance plans life and disability insurance access to mental health resources and employee assistance program
- Competitive pay performance bonus 401(k) retirement plan with company match
- Generous paid time off and holidays parental leave
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne or to submit a resume.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
