Client Technical Support Specialist
Client Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Client Technical Support SpecialistWhat does a successful Client Technical Support Specialist do at Fiserv
As a Client Technical Support Specialist you will work in a dynamic customer serviceoriented environment supporting Financial Institutions with our leadingedge products primarily the DNA core platform and ATM/Debit Processing. You will respond to customer inquiries research solutions and solve problems for our clients helping them fully leverage our bestinclass technology and identifying opportunities for technology enhancements and process improvement.
What you will do:
- Provide client support including guidance on system and application procedures for ATM and Debit Card processing within DNA.
- Understand and manage client expectations to ensure critical priorities and highimpact items are addressed promptly and professionally.
- Log track and handle all incoming and outgoing client calls maintaining current notes and ensuring timely resolution of issues.
- Analyze issues received from clients and stage test scenarios in test environments potentially using SQL or Logic while accurately documenting steps as reported by clients.
- Communicate progress and potential problems to the manager for awareness and resolution and collaborate extensively with internal groups to resolve client issues contributing to team effectiveness.
- Participate in latenight support rotations and provide afterhours oncall support as required ensuring superior client support through excellent written and verbal communication responsive followthrough and advocacy for client issues within internal groups.
What you will need to have:
- Bachelors Degree and/or equivalent military experience accompanied by a High School Diploma/GED.
- 2 years of experience in the financial industry preferably in Banking or the Credit Union industry.
- 2 years of experience in a clientfacing role preferably over the phone and written.
What would be great to have:
- Experience with card processing in the financial industry.
- Experience with DNA and/or other Fiserv products.
- Proficiency in Microsoft SQL Server.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
