Surgical Operations Supervisor

PRIMARY DUTIES AND RESPONSIBILITIES

• The Surgical Services Supervisor is responsible for maintaining a professional relationship with all physicians hospital staff physicians office staff and the technicians in their team both in appearance and behavior as well as supervision of individuals who perform these services.
• Responsibilities include managing the equipment inventory supplies and fleet vehicles working closely with district management to ensure customer retention and serving as subject matter expert.
• The Surgical Services Supervisor provides training and supports key daily office functions including some billing.

REQUIRED EXPERIENCE

• Must be a certified Laser Technician 2 and above (ref Laser Technician job description)
• 12 years of supervision/management or customer excellence experience preferred.
• Knowledge of the healthcare industry including an understanding of or experience with laser technician experience preferred.
• Business management understanding preferred.
• Proficient computer skills including Microsoft Office programs (Word Excel PowerPoint).
• Willing to work flexible hours including on call evenings weekends and holidays as well as emergency offhours as required.
• Valid drivers license
• Able to stand for long periods and walk great distances.
• Able to lift and/or push 80 pounds.
• Able to perform all duties of the Laser Technician role

REQUIRED SKILLS & ABILITIES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Surgical Services Supervisor you must be able to lift eighty (80) pounds and push or pull onehundred (100) pounds. A technician is required to load and unload equipment at various locations. A technician may be required to sit for long periods of time as well as being able to bend and reach repetitively.

• Possesses quality orientation with a get it right the first time attitude.
• Complies with patient privacy laws in all matters.
• Maintains and projects confidence enthusiasm and a professional image.
• Flexible coachable.
• Demonstrates strong communication skills (listening writing and speaking).
• Demonstrates team orientation and shows respect for others.
• Operates with a proactive approach towards safety health and quality in compliance with all company governmental and customer policies and regulations.
• Organized; prioritizes to meet deadlines.
• Customerfocused; willing to go above and beyond.
• Provides leadership and direction to Laser Technician teams to ensure successful customer experience.
• Ensures prompt and courteous service is delivered to all customers in person by phone and communications.
• Understands and uses effective conflict resolutions skills e.g. identifies and resolves customer and staff concerns discrepancies and disagreements.
• Participates and partners with Technical Services Laser Technicians Account Executives and Operations Manager on customer meetings to promote revenue growth cost containment and expansion of Agiliti services with existing customers.
• Assists with management of the district and customers in Operation Managers absence.
• Demonstrates indepth knowledge of medical equipment; knows Agiliti equipment by name appearance and accessory list.
• Manages missing and lost equipment software upgrades and accessories.
• Ensures preventative maintenance is scheduled and coordinated with Technical Services
• Performs periodic reviews and ready line audits to ensure proper practices are being executed.
• Assists in the development of staffing and oncall schedules based on demand.
• May complete and maintain DOT certification according to locationspecific business needs.
• Manages shipping/receiving requisitions and purchase orders.
• Manages equipment inventory par levels and supplies.
• Exercises sound time management and handles geographic routing and prioritization to service customers.
• Trains Laser Tech staff on equipment cleaning testing and inspecting and conducts inservicing on features functionality etc.
• Recruits and develops staff. Provides cross and lateral training emphasizing continuous improvement and teamwork and provides ongoing feedback with focused action steps for areas of improvement.
• Holds self and staff accountable for completion of assignments and credentialing.
• Ensures accurate and timely documentation for billing and regulatory compliance ie laser logs work orders etc.
• Demonstrates sound and timely decisionmaking skills in front of team and customers.
• Performs other assigned duties.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a stepbystep account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race color religion gender identity sex sexual orientation national origin age physical or mental disability genetic information marital status status as a veteran military service or any other characteristic protected by applicable federal state or local civil rights addition Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agilitis investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements. If vaccination is required Agiliti will provide specific directions and cover the expense at a participating clinic. Please note this includes the COVID19 vaccination.

Agiliti offers a robust suite of benefits for regular fulltime nonunion employees including: health insurance options for Medical Dental & Vision plans Short and LongTerm Disability plans Flexible Spending Accounts Health Savings Accounts Life Insurance Options Paid Time Off 401K Saving Plan with employer match Employee Discounts Tuition Reimbursement Daily Pay program Employee Assistance Program and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

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