Technical Customer Support Representative (student)
Technical Customer Support Representative (student)
Posted on :
09-05-2025
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1 Vacancy
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Job Description
At Promethean...
Were on a mission to transform the way people learn and collaborate around the world. For over 25 years weve been empowering educators innovators and business leaders with our awardwinning interactive displays and software solutions that transform learning and workspaces into connected creative environments.
As a member of #TeamPromethean youll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If youre passionate about education collaboration and making a positive global impact we want to hear from you. Join us on our mission to transform the world one student one teacher and one community at a time.
A Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone email and chat technical support to a customer base supporting Promethean bespoke software and hardware.
Terms and conditions
- rate: 38 40 PLN/hour
- our location: Wroclaw Poland
- contract: civil contract (contract of mandate)
- planned number of contractors: 5 (students)
- lead time: June 1st October 31st between 3 to 11 p.m.
- expected number of hours: 1500hrs 2300hrs
Responsibilities:
- Problem solving with the customers to bring about a speedy resolution to their enquiries.
- Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
- The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
- Achieve agreed targets (KPIs) and deliver excellent customer service.
- Deciding how best to resolve a customer query deciding which queries need to be escalated and working with the appropriate teams to resolution.
- The development of allocated projects designed to raise efficiency within the department and overall customer satisfaction.
Requirements:
- Student status (must have)
- Any helpdesk experience is welcome
- Have good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
- Language Skills: Excellent English written and verbal
Prometheanishonored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences our people company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race color national origin religion creed genetic information sex (including pregnancy sexual orientation or gender identity) age marital status disability military or veteran status; or any other protected classifications or characteristics under applicable local addition Promethean values privacy and the protection of personal information.
For information regarding personal information we collect and our use of such data please see our privacy policy: contact if you have an accessibility request at any point during the hiring process.
#Promethean #EdTechJobs
Required Experience:
Unclear Seniority
Employment Type
Temp
Key Skills
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