Residence Admissions Assistant
Residence Admissions Assistant
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Job Description
COVID 19 OnCampus Requirements
Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in inperson University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.
About Queens University
Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
The Housing and Ancillary Services team manages 4940 student beds in 18 residence buildings as well as offcampus rental apartment and housing properties three dining halls numerous retail foodservice locations on campus the Donald Gordon Hotel and Conference Centre and Event Services. Residence buildings also provide temporary accommodations for the summer conference events and tourism and services from these units support vital student life programs and contribute to the Universitys learning environment. Queens Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Residence Life and Services staff team is dedicated to the development of the whole student promoting diversity accountability independence and success in a broader learning environment.
The Residence Admissions Assistant is a first point of contact for the office and handles a large volume of inquiries including answering phone calls emails and LiveChat as well as assisting visitors. The position supports the residence admissions process under the direction of the Manager Residence Admissions as well as provides direction support and information about policies and processes to students parents staff and faculty. It also provides critical administrative support to the Manager Residence Admissions. The Admissions Assistant is the first line in problem resolution escalating issues as necessary. This position also drafts and releases communications relating to residence admissions and administers the room change process with direction from the Manager Residence Admissions.
This position acts as a first point of contact for residence operations including answering calls and providing information on policies and processes. This position prepares and releases communications on residence operations. This position also recruits student volunteers for tours ensures keys are in place and sends payment requests for volunteers to finance.
The schedule for this position requires the incumbent to work frequent early mornings evenings and weekends according to program or area needs.
Job Description
What you will do
- Acts as a first point of contact for residence operations including answering calls and providing information on policies and processes.
- Acts as first point of contact for admissions including answering initial questions.
- Recruits student volunteers for tours ensures keys are in place and sends payment requests for volunteers to finance.
- Provides administrative assistance including scheduling meetings preparing correspondence and meeting materials taking minutes filing and recordkeeping and storage.
- Prepares and releases communications on residence operations.
- Updates residence website.
- Attends recruitment events to provide information and promote residences.
- Updates and edits communication templates regarding residence and conduct expectations.
- Administers incoming firstyear applications withdrawals cancellations deposits and waitlists for residences.
- Other duties as required in the support of the department and/or unit.
- TwoYear Community College Diploma.
- in business administration preferred.
- More than 1 year and up to and including 2 years of experience.
- Experience working in a comparable clientfocused environment considered an asset
- Experience with providing administrative support considered an asset (e.g. document editing proofing formatting and production data entry scheduling/coordinating meetings and/or travel arrangements receiving/relaying messages etc.).
- Satisfactory Criminal Records Check required.
- Vulnerable Sector Screening required.
Consideration may be given to an equivalent combination of education and experience.
Job Knowledge and Requirements
- Knowledge and insight of practical methods techniques and work processes that is typically acquired through a combination of technical training and/or work experience.
- Provide information that requires technical or administrative explanation or interpretation.
- Attempts to resolve a difficult or challenging interpersonal situation or overcome resistance to gain cooperation before referring to others.
- Manage own work effectively and follows through on commitments using the available resources.
- May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.
- Resolve recurring problems and situations using established procedure and guidelines.
- Bring forward problems obstacles or challenges to work completion in a timely manners so deadlines continue to be met.
- Break down concrete issues into parts and selects best solution from clear alternatives and past practices.
- Acknowledge and respect diverse cultural traditions and beliefs.
- Question attitudes comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queens is committed to employment equity and diversity in the workplace and welcomes applications from women visible minorities Aboriginal Peoples persons with disabilities and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .
Employment Type
Temp
