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1 Vacancy
Job Description
- Max term fulltime position
- Parramatta location
- Hybrid working model 3 days in office/2 days WFH
Whats the role
We have multiple opportunities for Team Member roles in our Consumer Lending Verification team based at Parramatta. The purpose of this role is to provide support to our unsecured lending customers both internal and external.
In this role you will be responsible for providing an exceptional customer experience by effectively addressing customer needs and requests. You will handle inbound calls with professionalism and empathy ensuring timely and accurate responses to customer inquiries. Additionally you will work collaboratively with various stakeholders across the organization to resolve customer issues and maintain a high level of customer satisfaction. Your role will also involve continuously striving to improve customer service processes and outcomes through clear communication and effective problemsolving skills.
This position will be based onsite at our Parramatta office with set shift times of 8:30am 5:30pm Monday Friday. You will be officebased during the initial training period with the opportunity to then transition to a hybrid arrangement.
What do I need
- Customer service experience within a contact centre or face to face environment
- Strong communication skills both verbal and written
- Excellent time management and the ability to prioritise tasks effectively
- Ability to learn new systems and processes
- Attention to detail and the ability to handle confidential information with discretion
- Banking/finance services knowledge and experience desirable but not essential
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that goal. In return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employeeonly mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.
Employment Type
Full-Time
