Launch Systems Architect
Launch Systems Architect
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USD 240000 - 240000
1 Vacancy
Job Description
About the Team
The Support team is central to ensuring that our customers experience with our products is nothing short of exceptional. We resolve complex issues provide technical guidance and support customers in maximizing value and adoption from deploying our products. We work closely with Sales Technical Success Product Engineering and others to deliver the best possible experience to our customers at scale. OpenAIs customers represent a range of diverse backgrounds and maturity from earlystage startups to established global enterprises. Given OpenAIs already breakneck shipping cadence and the expectation that it will only accelerate our ability to architect scalable systems for readiness and userfeedback is central to our ability to build worldclass products and to maintain exceptional support quality.
About the Role
We are seeking a systemsminded builder who will design prototype and iterate on the tooling data flows and processes that let User Operations stay perfectly insync with Product and Engineering teams with an evergrowing product surface area. Think: automated launch checklists streamlined enablement efforts and alwayson feedback ingestion and insights generator leveraging data and signals from our diverse user base. Youd be building data systems not better slide decks.
Were looking for people who thrive at the intersection of project management systems building data science/data engineering/software engineering team enablement and customer advocacy and enjoy working crossfunctionally in a fastpaced evolving environment.
This role is based in San Francisco California. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role you will:
Coordinate product launches across internal User Operations teams and external partners to guarantee seamless execution and support readiness.
Architect launchreadiness systems that streamline formerly manual processes replacing adhoc docs and meetings with automated workflows dashboards and alerting to build for scale.
Develop and implement scalable feedback loops between support product and engineering so customer insights are continuously integrated into product strategy.
Serve as the voice of the user advocating for customer needs and pain points in crossfunctional discussions.
Prototype quicklyleveraging ChatGPT Jupyter notebooks Retool and other toolsto prove value before hardening with Engineering.
Stand up data pipelines that capture sentiment ticket trends and BPO insights routing actionable signals back to Product within hoursnot weeks.
Collaborate crossfunctionally with Product Engineering Marketing Legal and Operations to align on launch goals timelines and readiness metrics.
Identify risks and challenges during rollouts proposing solutions that safeguard customer experience and service levels.
Continuously automate replacing every repetitive touchpoint with scripts agents or LLMpowered flows.
You might thrive in this role if you:
Have 8 years experience in product launch coordination especially within a customer support environment (internal and/or external).
Have shipped or maintained tools and automations (dashboards ETL pipelines lowcode apps) that eliminated manual work and scaled beyond a single team..
Treat ChatGPT & LLMs as default codevelopers rapidly turning naturallanguage ideas into working code or queries.
Have a background in data science or data architecturefamiliar with designing schemas validating data quality and applying statistical methods to turn raw signals into actionable insights.
Enjoy working crossfunctionally and are skilled at building relationships with Product Engineering and Operations teams.
Are passionate about customer advocacy and have experience translating customer feedback into strategic product insights.
Possess a strong bias for automation and can defend governance decisions that keep data and processes healthy as they grow.
Thrive in a fastmoving ambiguous environment where priorities can shift quickly.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that generalpurpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race religion national origin gender sexual orientation age veteran status disability or any other legally protected status.
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via thislink.
OpenAI Global Applicant Privacy Policy
At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Employment Type
Full-Time
