Workers Compensation Administrator
Workers Compensation Administrator
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Job Description
Position Description:
Supports the commercial insurance program for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities including support for all claims and specializing in claims coordination for Workers Compensation. Reviews and coordinates Workers Compensation claims and supports activities for occupational health. Has oversight of the Return to Work program and coordinates communications with the Legal department.
Essential Duties and Responsibilities:
- Monitors and maintains cases related to new and existing claims.
- While collaborating with Safety reviews all workrelated injuries as reported by management or Team Member and determines reportable vs. recordable injury as well as identifying days restricted and days away from work for workers compensation reporting.
- Responsible for coordinating claims information submitted by operating units law enforcement agencies medical providers claimants and attorneys.
- Uses independent discretion and decision making to monitor workers compensation medical only claims and ensure all proper documentation. Identifies claims with severe injuries lost time of potential exposure above $5000 to Senior Management and/or inhouse Attorney.
- Proactively identifies risks and provides proper escalation for highlevel resolution. Partners with Safety Asset Protection HR and Legal leadership to escalate problem resolution to ensure a holistic and streamlined approach for each potential exposure.
- Maintains proper contact in a professional manner with injured Team Members and internal and external contacts such as managers medical providers etc.
- As needed may drive to the site of an incident to review investigate and/or document new or existing claim related issues that occur in the store or in a company vehicle. Documents and tracks the event ensuring accuracy completion and timeliness obtaining missing information as necessary.
- Builds relationships internally and collaborates effectively on crossfunctional teams.
- Reviews investigates when necessary and reports claims to insurance carriers for all lines of coverage with all pertinent information documents photos videos etc.
- Assists with claims review monthly reports and training for reporting requirements.
- Processes mail handles scanning and attaching to appropriate claims. Identifies mail that requires immediate attention to the appropriate handler.
- Administers the Return to Work program collaborates with the HR Business Partner(s) and supervisors in the placement of Team Members into modified duty work assignments. Oversees modified duty job offer letters to injured Team Members for management and carrier documentation.
- Files documents and develops or modifies filing practices as needed.
- Assists in ensuring compliance with all local state and federal regulations and requirements at all times.
- Supports safety meetings and provides appropriate supporting workers compensation claim related materials to all necessary parties in a timely manner as requested/needed.
- Develops reviews and implements new policies programs processes and procedures as needed.
- Models Goodwill Core Values Trust Collaboration Engagement Ownership and Innovation.
- May provide support to Asset Protection & Safety as needed.
- Assists in establishing standards and procedures for all matters relating to insurance.
- Identifies internal training opportunities. Supports the development and delivery of specific training related to identified needs.
- Performs other related duties as assigned.
Minimum Qualifications (Education Experience Skills):
- High School Diploma or GED required Bachelors Degree preferred
- 12 years of Claims Administration experience
- Proficient in MS Office skills including Word Power Point Outlook and Excel with the ability to perform audits create spreadsheets and display data
- Knowledge of Federal and State laws pertaining to Workers Compensation Liability Statutes and OSHA reporting
- Must possess awareness of Human Resources policies and procedures
- Excellent written and verbal communication skills
- Ability to speak and read English proficiently
- Time management and organizational skills as well as the ability to manage multiple priorities with accuracy and efficiency
- Skilled in preparing reading understanding and interpreting Claims Processing reports
- Valid drivers license and clean MVR
- Ability to pass a background check and drug screen where applicable for position
You will be eligible for a comprehensive Total Rewards package 1st of the month following 60 days of employment that includes the following:
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit offerings!
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals Strengthening Families and Building Stronger Communities. Goodwill provides nocost career development training and education services to help individuals build a better life for themselves and their families. Our core values are Trust Collaboration Engagement Ownership and Innovation. Everything we accomplish as a team is centered around these core values. Together we create an inclusive and welcoming environment for each other. With stores conveniently located near you you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race e.g. hairstyles) color religion sex (including pregnancy and related conditions sexual orientation or gender identity) national origin disability military status age genetic information or any other category protected by applicable federal state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona atoption 6 or if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona please contact our Candidate Support Line atoption 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley Inc. (GCNA/GIMV) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses which contain @ or @ to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV please verify the domain of the senders email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam please visit the Department of Homeland Securitys Cyber Smart website ( to learn how to report it.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
