Patient Services Representative II Float, Registration

Patient Service Representative II Float

Position Highlights:

• Shift Schedule: Part Time (4 hours) variable shift
• Department: Registration
• Location: Atrium Health Wake Forest Baptist in WinstonSalem NC

What Youll Do: The Patient Services Representative III Float facilitates all components of patient registration by accurately and efficiently handling the daytoday operations relating to a patients scheduled appointment. This includes obtaining all necessary demographic and financial information to ensure that the most accurate patient data is obtained and populated into the patient record. This role is also responsible for creating a positive patient experience and representing Atrium Health Wake Forest Baptist and partner organizations in a professional manner.

patients inperson and/or by phone to obtain all required information for hospital records and billing systems. Preregisters all scheduled patients for admission partial hospitalization and outpatient services according to department policies and procedures.
insurance coverage and obtains authorization for all services requiring precertification.
internal and outgoing referrals as needed per department procedures
clerical functions as needed including answering phones taking messages chart processing faxing and scanning.
and process upfront deposits or setup payment arrangements as required.
patient for Medicaid Affordable care Act or hospital sponsored financial program and provides appropriate documentation and referral.
other team members where necessary
to department policies and procedures related to verification of eligibility benefits preauthorization requirements available payment options financial counseling and other identified financial clearance related duties
assigned registration functions within multispecialty clinic and/or emergency department which may include claim edit work queues precertifications and authorizations.
Patient Services Representative III Float is expected to sequence multiple physician visits and complete registration activities within multiple registration platforms
team with escalated issues trains other team members as needed and is a subject matter expert.
in departmental performance improvement initiatives
duties as assigned or requested by Supervisor or Manager such as acting as back up in other departments
and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served

What Youll Need:

• High school diploma or equivalent
• Three years of experience working in a role within a customer service fast paced environment with high volume of either calls or inperson requests; or an equivalent combination of education and experience

The ideal candidate will also possess the following skills:

• EPIC Cadence experience preferred.
• Expert knowledge of patient access services and the overall effect on the revenue cycle.
• A thorough understanding of commercial and government insurance plans payer networks government resources and medical terminology.
• Understand and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served.
• Demonstrated proficiency in communicating effectively with a customer and simplifying complex information.
• Demonstrated ability of critical thinking skills and adhering to compliance protocols.
• Demonstrated ability to handle escalated issues train/mentor other team members and viewed as a subject matter expert.
• Ability to navigate Internet Explorer and Microsoft Office Suite of applications.
• Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievement of performance metrics.
• Demonstrated ability to meet or exceed performance metrics.
• Ability to handle sensitive information and maintain HIPAA compliance.