Associate Director Program Manager - Dropship
Associate Director Program Manager - Dropship
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Salary Not Disclosed
1 Vacancy
Job Description
Our Opportunity:
Chewy is seeking an AD Program ManagerSegmented Supply Chain to serve as the operational general manager for our growing Dropship business. In this highimpact role you will own endtoend operational performance across the Dropship ecosystemincluding vendor performance management instock execution order routing logic delivery experience (DEX) and customer experience (including DEX). This leader will act as the connective tissue across internal functions (Category Management SC Planning Technology Transportation Customer Service Finance and Legal) and external vendors to build a resilient scalable and customer driven dropship operation. Does this sound like you If so we would love to hear from you! Come run with the Pack!
What Youll Do:
- Act as the operational GM for Dropship owning daytoday execution and longterm strategic planning.
- Lead vendor operations ensuring adherence to SLA compliance shipping accuracy lead time expectations and packaging standards.
- Drive instock and availability through deep integration with Supply Planning and proactive vendor relationship management.
- Optimize order routing and fulfillment logic to balance speed cost and inventory allocation.
- Partner with Logistics and DEX teams to ensure highquality lastmile delivery experiences despite network and vendor variability.
- Develop and implement segmentspecific SLAs exception policies and critical issue paths for vendors and internal teams.
- Collaborate with Tech and Product teams to identify automation and tooling opportunities that improve vendor performance visibility and operational efficiency.
- Own performance dashboards reporting and business reviews across key KPIs such as fill rate ship SLA adherence RTS and customer satisfaction.
- Serve as the voice of Dropship operations in executivelevel planning identifying risks and unlocking scale.
What Youll Need:
- 10 years of experience in supply chain eCommerce vendor operations or logistics leadership.
- Proven success handling detailed multiparty fulfillment networks.
- Strong datadriven decisionmaker with the ability to break down problems and strive to root cause.
- Excellent communication influencing and crossfunctional leadership skills.
- Proven track record to operate in ambiguity and prioritize across highstakes initiatives.
- Bachelors degree required; MBA or supply chain certifications preferred (e.g. APICS Six Sigma SCPro).
Preferred Experience:
- Experience leading thirdparty logistics (3PL) marketplace or vendorfulfilled supply chains.
- Familiarity with order management systems (OMS) vendor portals and supply chain analytics tools.
- Background in customercentric fastgrowth environments with high service standards.
Required Experience:
Director
Employment Type
Full Time
