Be an expert in the collection processes
Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts
Contribute to improvements in collection projects by identifying any issues proposing enhancements in tools and working on continuous improvement of collection protocol and process.
Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes
Manage direct reports and internal/ external stakeholders
Assist in resolving escalated discrepancies to ensure timely and accurate resolution.
Working with the functional leaders and other internal groups to build scalable processes
Collaborating with the Global Finance Operations team and internal business partners.
Lead and Participate in operational excellence activities
Analyze processes recommend improvements and manage related quality/internal controls indicator.
Key job responsibilities
Managing annual performance targets creating and monitoring appropriate performance metrics
Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders
Oversee the hiring & training of new team members and support their development
Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
Degree in Finance/Accounting/Business Studies or other related areas
In depth knowledge of Order to Cash Process
10 years of experience in Accounts Receivables with at least 5 years of people management and collections experience
Demonstrated ability to lead diverse talent within a team work crossfunctionally and build consensus on difficult issues
Managerial skills to handle problems and crisis in a confident and decisive manner.
Ability to take responsibility for making difficult decisions taking calculated risks and experimenting with new approaches
Excellent negotiation interpersonal verbal and written communication skills
Ability to work under pressure and with strict deadlines
Proficient in Microsoft Excel and Word
Proven instances in identifying and driving process improvements and operational efficiency projects
MBA or CPA
Knowledge of Tableau
Experience working with largescale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
Postgraduation or a Masters Degree Accounting/Finance or a related field
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