Elastic Search Developer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Purpose:

Genesys is the global leader in omnichannel customer experience and contact center solutions. With over 4500 successful customers our customer experience platform and solutions help companies effortlessly engage with their customers across all touchpoints channels and interactions to deliver differentiated customer journeys while maximizing revenue and loyalty.

Genesys is embracing AI and Machine Learning to deliver AIpowered products like Predictive Routing Chatbots and Customer Journey Management. The PS Data Scientist shares a passion for AI and data working with global project teams and customers to extend data science services across Genesys solutions both onpremise and in the cloud.

Join us and be a part of this journey as we write customer success stories about these products.

WHAT YOU DO

• Interface with business customers gathering and understanding requirements.
• Interface with customer and Genesys data science teams in discovery extraction loading data transformation and analysis of results.
• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis.
• Implement own and improve data pipelines using best practices in data modeling ETL/ELT processes.
• Build improve and provide ongoing optimization of highquality models.
• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback issues and feature requests.
• Continuous improvement in reporting analysis and overall process.
• Visualize present and demonstrate findings as required.
• Perform knowledge transfer to customer and internal teams.
• Communicate within the global community respecting cultural language and time zone variations.
• Demonstrate flexibility to adjust working hours to match customer and team interactions.

ABOUT YOU

• Bachelors / Masters degree in quantitative field (e.g. Computer Science Statistics Engineering)
• 5 years of relevant experience in Data Science or Data Engineering
• 5 years of handson experience in Elasticsearch Kibana and realtime analytics solution development
• Handson application development experience in AWS/Azure and experience in Snowflake Tableau or Power BI
• Expertise with major statistical & analytical software like Python R SAS
• Good working knowledge on any programming language like Java NodeJS.
• Application development background of using any contact center product suites such as Genesys Avaya Cisco etc. is an added advantage
• Expertise with data modeling data warehousing and ETL/ELT development
• Expertise with database solutions such as SQL MongoDB Redshift Hadoop Hive
• Proficiency with REST API JSON AWS
• Experience in working and delivering projects independently.
• Ability to multitask and context switch between projects and tasks
• Curiosity passion and drive for data queries analysis quality and models
• Excellent communication initiative and coordination skills with great attention to detail.
• Ability to explain and discuss complex topics with both experts and business leaders.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you or someone you know may reach out to You can expect a response from someone within 2448 hours. To ensure we set you up with the best reasonable accommodation please provide them the following information: first and last name country of residence the job ID(s) or (titles) of the positions you would like to apply and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for nonaccommodationrelated issues such as following up on an application or submitting a resume may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.