Senior Account Manager, Marketplaces
Senior Account Manager, Marketplaces
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Job Description
About Index Exchange:
Index Exchange is a global advertising supplyside platform enabling media owners to maximise the value of their content on any screen. As a trusted partner and ally we connect leading experience makers with the worlds largest brands to ensure a quality experience for consumers.
Were a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency were committed to upholding the integrity of the programmatic ecosystem at large.
Whats it like to work at Index
Index is an exciting and fastpaced place to work. Youll be able to feed your ambition lean into trust and transparency and feel genuine support from your colleagues. Were built on our core values and live them each day. Theyre not just buzzwords.
We pride ourselves on our independence and openness not only in our technology but also in our teams. Ourdiverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers and were looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution
Index Exchange is seeking a Senior Account Manager Marketplaces to join a nimble fastgrowing team in North America. This role will be vital in developing a new line of business at Index overseeing key client relationships while working across various internal teams.
It is the job of the Account Manager Marketplaces to ensure that Index exceeds our clients expectations by providing an excellent level of service. The ability to work independently and to be accountable enthusiastic proactive and selfmotivated is a must. You will use your knowledge and understanding of Indexs offering to position complex innovative realtime media trading solutions as simple accessible and easy to understand. As a client advocate you will track resolve and/or escalate customer issues while communicating updates and managing expectations both internally and externally. This role provides an opportunity to make an immediate impact as part of a dedicated team focused on building the fastestgrowing product offering in Indexs history.
What Were Looking For:
- Knowledgeable: A core requirement is a deep understanding of the advertising technology ecosystem. You will act as a dependable resource addressing a variety of questions issues and requests. Proficiency in systems such as Excel PowerPoint Looker Trello Confluence JIRA and SalesForce is encouraged for effective performance in this role
- Collaborative: You will work crossfunctionally with other Index Exchange teams to execute operational strategies that unlock available opportunities
- Problem Solving: The relationships you will manage represent a new set of clients for Index Exchange requiring creativity and flexibility to service effectively. Adapting to changing circumstances in a timely manner is crucial as this line of business continues to grow
Heres What Youll be Doing:
- Oversee and develop relationships with strategic customers throughout the account lifecycle including onboarding account planning scaling and optimization
- Drive outcomes across your book of business by monitoring and analyzing key performance trends identifying and unlocking new opportunities based on these insights
- Execute operational tasks such as daily performance monitoring custom report creation and troubleshooting
- Collaborate with your manager to drive Index adoption and upsells by deeply understanding customer needs and product gaps
- Utilize Salesforce Trello JIRA and other internal systems to ensure accurate and uptodate account information
- Contribute to endtoend strategies for highpotential partners including product implementations and improvements
- Track resolve and/or escalate customer issues while effectively communicating updates and managing expectations both internally and externally
Heres What You Need:
- 5 years of experience in an account management capacity within the programmatic advertising industry
- Excellent written and verbal communication skills with attention to detail and polish
- Strong work ethic and creative mindset willing to go the extra mile to meet client needs and deliverables
- Goaloriented approach to your book of business constantly prioritizing within your client base to add value
- Proficiency in datadriven decisionmaking and a focus on process refinement and efficiency
- Bachelors Degree from an accredited university preferably in business marketing communications or a technologyrelated field
- Expertise in Excel and PowerPoint with the ability to quickly learn new platforms such as SalesForce Looker Trello JIRA and Confluence
Why Youll Love Working Here:
- Comprehensive health dental and vision plans for you and your dependents
- Paid time off health days and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing nonbirthing and adoptive parents
- Annual wellbeing allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an inthemoment point of contact and reassurance
- One day of volunteer time off per year and a donationmatching program
- Biweekly town halls and regular communityled team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse equitable and inclusive environment learn more here
Equal employment opportunity
At Index Exchange we believe that successful products are built by teams just as diverse as the audience who uses them. As such we are committed to equal employment opportunities. We celebrate diversity of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression or veteran status. Additionally we realize that diversity is deeper than any status or classificationdiversity is the human experience. For those who show grit passion and humilityIndex will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation pleasesharethe details of your request and any information how we can assist you with thehiring recruiter when they contact you. Index Exchange will make reasonable efforts toensure accommodation requests are metthroughoutthe recruitment process.
Index Everywhere Index Anywhere
Our corporate headquarters are in Toronto with major offices in New York Montreal Kitchener London San Francisco and many other global cities. As a major global advertising exchange we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
#LIONSITE
#LIMF1
Required Experience:
Manager
Employment Type
Full Time
