Collections Account Representative
Collections Account Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is remote in the Jacksonville FL and Houston TX areas candidates MUST reside in these areas and be able to work from home.
Class starts June 2nd 2025!!!
We are seeking reliable goal oriented individuals with exceptional communication skills to join our team of Collections Account Representatives!
This position offers the opportunity to train and work from home with company provided equipment and flexible schedules. In addition to company benefits package ARS will provide:
- An increase hourly rate upon training graduation
- Performance based monthly bonus opportunity
Our leadership team will provide you with the tools knowledge and information you need to be successful everyday!
As an Account Representative you will be the lifeline of the company. Working with customers in their financial situation and identifying the best means of recovery by negotiating payment terms with empathy professionalism and tact. Helping them to resolve their overdue accounts with dignity transparency and recognition of each individuals financial situation.
ARS brings more than 25 years experience in the industry and we have an exciting opportunity for you. Due to rapid growth with our clients we are interviewing for our next Training Class.
JOB RESPONSIBILITIES
- Manage outbound and inbound collection calls with customers
- Balance scripted conversation with natural rapport
- Use probing questions to identify customers financial situations and determine reason for delinquency
- Educate customers on account terms and alternate payment programs and methods
- Negotiate repayment by using critical thinking to offer solutions which best suit the consumer and the business
- Accurately document and update accounts based on call details
REQUIREMENTS
- Must have a high school diploma or GED
- Ability to successfully pass background check and drug screen
- Ability to reliably work 8hour shift (40 hours per week)
- Proficiency with Windows and moderate typing skills
- Must be an assertive communicator with ability to conduct calls using professional language and proper grammar
- Must have ability to ask for and negotiate payment arrangements
- Proficiency with basic math including percentage calculations and payment plans
After Training the schedule is Monday Friday (8am to 5pm or 9am to 6pm). One evening per week 10am 7pm or 12pm 9pm. Saturday shifts (8am 12pm or 9am 1pm) once per month required.
JOB BENEFITS
At ARS full time employees enjoy 8 paid holidays per year to spend with our family and friends. Full benefits that include medical dental vision and 401k. Eligible employees begin to accrue PTO hours per the scheduled rates beginning with the first pay period. A business casual dress code as long as its professional; dress comfortably and with your own style.
DISCLAIMER
ARS is an equal employment opportunity employer and makes employment decisions including but not limited to hiring firing promotion demotion training and/or compensation on the basis of merit. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. The Companys policy prohibits unlawful discrimination based on race religious creed (which includes religious dress and grooming practices) color national origin ancestry physical disability mental disability medical condition genetic information marital status sex (which includes pregnancy childbirth breastfeeding and related conditions) gender gender identity gender expression age sexual orientation military or veteran status or any other consideration made unlawful by federal state or local laws ordinances or regulations. All such discrimination is unlawful.
ARS National Services. Be MORE.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
