Customer Success & Logistics Specialist
Customer Success & Logistics Specialist
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USD 50000 - 60000
1 Vacancy
Job Description
About the Role
XRHealth is seeking a proactive and detailoriented Customer Success & Logistics Specialist to oversee product lifecycle logistics optimize technical onboarding for VR systems and support earlystage customer engagement strategy. This role plays a critical part in enhancing customer experience refining operational workflows and providing analytical and strategic insights across logistics support and sales development functions.
Key Responsibilities
Inventory & Warehouse Management
Develop implement and manage logistics and inventory workflows using software tools.
Analyze inventory trends and improve processes around shipping efficiency.
- Implement and enforce inventory management best practices.
Conduct quality control checks for defects accuracy and packaging standards.
Coordinate shipments to and from customers and track delivery progress.
Technical Onboarding & Support
Conduct headset setup and onboarding calls with customers guiding them through initial configuration.
Provide firstlevel troubleshooting for VR devices.
Serve as the first point of contact for technical issues related to logistics or device performance.
Process Documentation & Improvement
Document logistics workflows headset setup protocols and customer onboarding procedures.
Periodically update policies and help streamline operations for efficiency.
Sales Development Activities
Conduct initial outreach to new leads via email phone and messaging platforms to introduce XRHealths solutions.
Schedule discovery or demo calls for the Sales team by qualifying inbound leads and following up on outbound campaigns.
Document and maintain customer interactions and lead status in CRM systems.
Collaborate with the Marketing and Sales teams to refine outreach scripts templates and lead nurturing processes.
Help identify potential upsell or crosssell opportunities during customer onboarding and support interactions.
Share customer feedback and prospect insights with the broader team to inform sales and marketing strategies.
Qualifications
Experience in logistics warehouse operations or order fulfillment.
Previous experience using a CRM andinventory management or shipping software (a plus).
Healthcare customer support/service experience a plus.
Technically proficient and comfortable with device setup and customer onboarding.
Excellent attention to detail and problemsolving skills.
Organized teamoriented and eager to define and improve processes.
Basic knowledge of VR headsets and common troubleshooting steps.
Able to lift up to 20 lbs.
Bachelors degree (or equivalent) preferred.
Availability to work onsite in Needham MA (9 AM 5 PM) with flexible hours available.
Required Experience:
Manager
Employment Type
Full-Time
