Customer Service Shift Supervisor
Customer Service Shift Supervisor
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1 Vacancy
Job Description
Department: Regional Campuses
Classification: GMU Worker
Job Category:PartTime / Hourly Wage
Job Type:PartTime
Work Schedule:
- Option 1: Early weekday morning shifts (4:45am10am)
- Option 2: Evening weekday shifts (typically 410pm Mondays through Thursdays; 48pm Fridays)
- Option 3: Weekend shifts Saturdays 8am2pm or 28pm and Sundays 8am1pm or 16pm
Please be explicit about which option(s) (1 2 or 3) interest(s) you.
Location: Manassas VA
Workplace Type:On Site Required
Salary:Up to $15/hour commensurate with experience.
Criminal Background Check:Yes
Financial Background Check: Yes
About the Department:
The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University the 110000 square foot facility features a 50meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court.
About the Position:
Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all Front Desk operations during their assigned shifts. Modeling monitoring and affirming appropriate behavior is emphasized on all shifts and being available to answer and assist with bothCSAor member/guest questions as the need arises ensuring that members feel welcome and making sure they are correctly directed to the proper department or activity and ultimately aiming to provide a pleasant and positive customer service experience.
Typical available shifts (Day/hours):
- Option 1: Early weekday morning shifts (4:45am10am)
- Option 2: Evening weekday shifts (typically 410pm Mondays through Thursdays; 48pm Fridays)
- Option 3: Weekend shifts Saturdays 8am2pm or 28pm and Sundays 8am1pm or 16pm
Please be explicit about which option(s) (1 2 or 3) interest(s) you.
Responsibilities:
- Reviewing and answering emails from members on the registration account;
- Reconciling and closing register business at the end of their shift;
- Maintaining the safety of our members and other employees; and
- Assuring that all staff follow all procedures related to emergency and security matters.
Required Qualifications:
- High School Diploma or equivalent;
- Proven leadership skills;
- Unquestionable reliability;
- Able to become quickly knowledgeable about membership options program offerings and all the services and products available to create value for our members and prospects; and
- An extensive customer service background in the service industries preferably in the fitness and/or hospitality field.
Preferred Qualifications:
- Demonstrated and proven supervisory and organizational skills are preferred to ensure effective and appropriate communication of large amounts of information in a very busy working environment.
Instructions to Applicants:
For full consideration applicants must apply forCustomer Service Shift Supervisor at and submit the online application to include three professional references with contact information and provide a resume for review.
Posting Open Date: May 1 2025
For Full Consideration Apply by:May 30 2025
Open Until Filled: Yes
Required Experience:
Manager
Employment Type
Part-Time
