Senior Spa Therapist - Waldorf Astoria Lusail Doha

A Senior Spa Therapist is responsible for providing professional treatments and services for guests including but not limited to body and facial treatments massages home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing

As a Senior Spa Therapist you are responsible for performing the following tasks to the highest standards:

• Performing different types of massages beauty treatments and wellness therapies
• Maintaining detailed records of massages treatments and therapies performed on each spa guest.
• Communicating with guests during massages to adjust massage techniques as required
• Cleaning and sanitizing work areas changing treatment room sheets and sterilizing all instruments and equipment before each use
• Explaining massages treatments and therapies to guests and providing suitable recommendations as needed.
• Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.
• Enquiring about guests medical conditions and allergies before providing spa services.
• To ensure high standards of cleanliness in the department
• To report any maintenance issues to Spa Director
• Assist in all areas of the operations as requested by Spa Director
• To be fully aware of current and future services offered by the hotel
• To ensure that departmental operation budget is adhered to maximizing revenues and minimizing expenses
• Attending Hilton Trainings and monthly departmental meetings as required
• Provides efficient guest service from point of arrival to check out. Books changes and cancels appointments and up sells retail
• Accurately schedule all massage reservations changes confirms and cancel massage reservations
• Accurately process all billing and posting for spa and retail services: report any overages and shortages to Spa Director
• Accurately explain spa treatment menu and packages to guests
• Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
• Maintain the quality of service and overall appearance of locker areas lounge area and restrooms
• Ensure proper cleanliness of locker room lounge steam/sauna room prep room and restrooms
• Ensure stocking of water and other beverages are set up and break down of beverage and fruit station
• To ensure audiovisual equipment is well maintained and in good condition
• To ensure high standards of cleanliness in the department
• Provides courteous and efficient guest service from point of arrival through check out
• Orient the guests through our Fitness facility greets guests and provides personal guest service

EOE/AA/Disabled/Veterans

What are we looking for

A Senior Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
• Ability to read writes speak and understand English to effectively communicate with guests
• Ability to speak effectively in front of groups of customers or employees of organization
• Ability to deal with problems involving several concrete variables in standardized situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in a resort or wellness related field or in Hospitality
• Recognized diploma/ certificate. CIDESCO CIBTAC NVQ level 3 International Diploma is also considered.
• 2 years in 5 Star Spa
• Passionate about Retail sales
• Perform advanced facial with machine and body treatments
• Expert in skin analysis
• Traditional Moroccan Hammam is a plus
• Sound knowledge of anatomy physiology and different massage techniques

What will it be like to work for Hilton

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of worldclass brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100year history. Hilton is proud to have an awardwinning workplace culture and we are consistently named among one of the Worlds Best Workplaces.

We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.