Supervisor - Operations

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

Job Title: Operations Manager
Location: Bilaspur
Department: Operations
Reports to: Regional Operations Manager
Experience required: 1015 years in warehousing/operations management

Position Purpose

The Operations Manager will be responsible for ensuring the seamless delivery of services across all business lines at the designated location. The role encompasses oversight of operational performance facilities management OHSE and risk management and integration of newly acquired businesses. The incumbent will play a critical role in maintaining service quality supporting business growth and aligning with Iron Mountains global standards.

Key Responsibilities

Operations & Facility Management

• Manage daytoday operations across assigned locations to meet performance targets.
• Ensure facilities are maintained to Iron Mountain standards and support future business growth.
• Oversee compliance readiness and support customer audits.
• Maintain effective organizational structure and define clear job roles within the team.

System & Process Compliance

• Ensure SOP compliance and data accuracy in ReQuest/ONeil systems.
• Review and monitor system usage and address deviations.

Resource & Cost Management

• Control and optimize headcount in line with budget requirements.
• Manage AMC and equipment maintenance costs.
• Implement cost control initiatives including FTE optimization overtime monitoring and facility productivity improvements.

Customer Service Excellence

• Support Customer Service teams in issue resolution and service improvement.
• Ensure effective communication and prompt response to customer queries.

People Management

• Hire develop coach and retain a highperforming and geographically dispersed team.
• Lead performance management goal setting and talent development.
• Foster a culture of accountability and continuous improvement.

Risk & Compliance

• Ensure adherence to OHSE policies and procedures.
• Maintain a safe and secure working environment and monitor risk exposure.
• Schedule and track maintenance of operational equipment to ensure compliance.

Business Integration

• Facilitate seamless integration of newly acquired businesses into existing operations.
• Promote adoption of Iron Mountain SOPs and operating systems (ReQuest/ONeil).

Continuous Improvement

• Identify implement and share operational best practices across locations.
• Continuously assess processes for improvement and innovation.

Required Experience

• 1015 years of operations or warehousing management experience.
• Proven experience in managing teams and achieving performance KPIs.
• Experience in handling customer interactions and audits.
• Demonstrated ability to manage cost centers effectively.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent problemsolving analytical and decisionmaking abilities.
• Proficient in MS Office (Word Excel PowerPoint Outlook).
• Familiarity with ReQuest ONeil and other warehouse management systems (preferred).
• Strong communication and interpersonal skills.

Interested candidates can apply for the job here or share the updated resume with

Thanks and regards

TA Team