Brand Customer Success
Brand Customer Success
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Job Description
Job description
About Smart Protection
At Smart Protection we fight the piracy of audiovisual content and product counterfeiting on the internet. We do this by combining the capabilities of our technology platform with those of our team of data analysts.
We do it in a threephase process: We capture large amounts of information online (big data) analyze it to identify violations (machine learning) and eliminate them (legaltech) on each platform that hosts them. In this way we minimize the negative effects that illegal actions have on our clients sales and on the reputation of their brand.
Do you want to join the fight against piracy and counterfeit
Your mission
Our Brand Customer Success must support and accompany our customers maintaining an exceptional relationship to ensure the best possible customer experience achieve 0 churn and increase sales.
What you will do
Manage the client portfolio.
Manage contracts with clients.
Lead customer onboarding guaranteeing the best onboarding experience.
Support in the design of procedures to optimize the customer experience.
Promote and maintain the level of satisfaction in the portfolio.
Identify additional needs manage the customers roadmap and make additional offers.
Act as the voice of our clients internally listening and communicating their concerns.
Review and negotiate the renewal of contracted services making sure to keep the companies in your portfolio.
Analyze customer data and write reports of the results.
Write reports for clients to inform them about our work.
Work closely with Service Delivery and Product to help the customer.
Job requirements
What you will need
Recommended between 23 years as CS or similar roles in B2B technology companies.
Customer Orientation.
Achievement Orientation
Communication Skills
Proactive Aprroach
Analysis Capacity
Strategic thinking
Experience working with CRM tools preferably Hubspot.
Languages: Spanish/English
What do we offer
More than 15 different nationalities within an ambitious and always smiling team
The opportunity to execute and implement your own ideas and initiatives
Flexible schedule around 09:00 to 18:00 from Monday to Thursday and Friday around 09:00 to 15:00.
Location: Cuzco (Madrid).
Flexible Benefits with Cobee
If you want to grow professionally and personally meet new people learn from the best professionals and work in Spanish with clients all over the world then we are waiting for you!
*Please submit your application in English
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Employment Type
Full-Time
