Onsite Desktop Support Technician
Onsite Desktop Support Technician
Posted on :
09-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About us
Pathway Communications has a track record of 30 years providing highquality Information Technology solutions including technical contact Centre services at Tiers I II and III to demanding corporate government and nonprofit clients in Canada and the United States. We commenced operations in 1995 and have grown over the past 30 years from being one of Canadas pioneering ISPs to a provider of endtoend corporate IT solutions including inbound technical support infrastructure management cybersecurity and application development and maintenance. Our commitment to excellence is reinforced by the critical certifications we have. These include amongst others SOC ISO 27000 PCI DSS and Uptime Institute Tier III Certifications for our data center. Visit us on the website
Know more about Pathway by accessing the link:
What is Pathway Group of Companies Company Culture Mission Values Glassdoor
Job Title: Onsite Desktop Support Technician
Location: Markham &Toronto Downtown
Job Type: FullTime
Summary:
The Onsite Desktop Support Technician provides frontline support for technical issues ensuring swift resolution and excellent customer service. The role involves troubleshooting hardware software and networkrelated problems maintaining ticketing systems and escalating complex issues when necessary. This position requires strong technical expertise communication skills and a proactive approach to problemsolving.
Key Responsibilities
Technical Support:
User Training and Documentation:
If you have the spirit drive and passion for technologybased business development we would like to hear from you. Please send us your resume with subject: Onsite Desktop Support Technician including details of qualifications and training work experience expected minimum hourly compensation and why you feel this would be suitable position for you. You can apply through the link posted or send us your updated resume at emailprotected
We thank all candidates but only those selected for an interview will be contacted. We are not accepting calls from recruitment professionals currently.
Disclaimer:Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.
Pathway Group of Companies is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race ancestry place of origin citizenship creed sex sexual orientation age marital status family status disability color or ethnic origin as required by the Ontario Human Rights Code.
Pathway Communications has a track record of 30 years providing highquality Information Technology solutions including technical contact Centre services at Tiers I II and III to demanding corporate government and nonprofit clients in Canada and the United States. We commenced operations in 1995 and have grown over the past 30 years from being one of Canadas pioneering ISPs to a provider of endtoend corporate IT solutions including inbound technical support infrastructure management cybersecurity and application development and maintenance. Our commitment to excellence is reinforced by the critical certifications we have. These include amongst others SOC ISO 27000 PCI DSS and Uptime Institute Tier III Certifications for our data center. Visit us on the website
Know more about Pathway by accessing the link:
What is Pathway Group of Companies Company Culture Mission Values Glassdoor
Job Title: Onsite Desktop Support Technician
Location: Markham &Toronto Downtown
Job Type: FullTime
Summary:
The Onsite Desktop Support Technician provides frontline support for technical issues ensuring swift resolution and excellent customer service. The role involves troubleshooting hardware software and networkrelated problems maintaining ticketing systems and escalating complex issues when necessary. This position requires strong technical expertise communication skills and a proactive approach to problemsolving.
Key Responsibilities
Technical Support:
- Respond to and resolve technical issues reported by users via phone email or inperson.
- Diagnose and troubleshoot hardware software and networkrelated issues.
- Provide technical support for desktop laptop printers and mobile devices.
- Assist with software installations updates and configurations.
- Log track and close tickets in the service desk system ensuring all details are accurately documented.
- Escalate unresolved issues to the appropriate teams as per servicelevel agreements (SLAs).
- Follow up with users to ensure issues are resolved to their satisfaction.
- Provide handson support for technical problems that cannot be resolved remotely for issues relating to system (Windowsbased and Mac) and related applications.
- Set up and configure hardware and software for new employees.
- Maintain and troubleshoot AV (Audio visual) systems for meetings and conferences.
User Training and Documentation:
- Educate endusers on best practices system functionality and selfhelp tools.
- Create and update documentation including FAQs and user guides.
- Troubleshooting issues relating to the system (Windowsbased and Mac) and related applications.
- Perform routine hardware maintenance and upgrades.
- Education: Diploma or degree in Computer Science Information Technology or related field.
- Experience:
- 24 years of experience in technical support or IT service desk roles.
- Handson experience with troubleshooting Windows/MacOS MS Office Suite and networking issues.
- Technical Skills:
- Knowledge of Active Directory VPNs remote desktop tools and ticketing systems (e.g. ServiceNow Jira).
- Basic understanding of ITIL practices is preferred.
- Use of ITSMs (ticketing systems like ServiceNow or Remedy)
- Soft Skills:
- Excellent communication and interpersonal skills.
- Strong analytical and problemsolving abilities.
- Ability to work independently and as part of a team.
- Fulltime onsite role with occasional extended hours during critical incidents.
- Must be willing to work in variable rotating shifts including evenings weekends and public holidays.
- CPIC clearance and strict adherence to PCI standards
- Physical ability to lift and carry equipment weighing up to 20kg.
- First Call Resolution Rate.
- Average Time to Resolve Tickets.
- Customer Satisfaction Scores (CSAT).
- SLA Compliance Rates.
If you have the spirit drive and passion for technologybased business development we would like to hear from you. Please send us your resume with subject: Onsite Desktop Support Technician including details of qualifications and training work experience expected minimum hourly compensation and why you feel this would be suitable position for you. You can apply through the link posted or send us your updated resume at emailprotected
We thank all candidates but only those selected for an interview will be contacted. We are not accepting calls from recruitment professionals currently.
Disclaimer:Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.
Pathway Group of Companies is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race ancestry place of origin citizenship creed sex sexual orientation age marital status family status disability color or ethnic origin as required by the Ontario Human Rights Code.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
