CBO Team Lead Medicaid / MCO Collections
CBO Team Lead Medicaid / MCO Collections
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1 Vacancy
Job Description
Overview
CBO Team Lead
Are you a motivated leader ready to make an impact Were seeking a dynamic and energetic Team Lead to oversee our Patient Account Representatives (PAR) in Canonsburg PA. In this key leadership role you will drive team performance ensure compliance standards are met and foster a positive growthfocused environment for our Collection Team. If youre passionate about mentoring and building strong teams in a supportive and performancedriven culture this role could be the perfect fit for you.
Responsibilities
- Guide and mentor Patient Account Representatives (PARs) to align with company goals and standards.
- Partner with the CBO Supervisor to recommend strategies offer counseling and provide coaching to boost team performance.
- Maintain indepth knowledge of Collection Team processes and lead communication and training on current procedures and policies.
- Oversee adherence to collections protocols including negotiating settlements with attorneys for litigated cases.
- Manage service queue accounts work files AR aging reports and zeropay reports for designated clinics.
- Provide targeted support and training to PARs working within the same database.
- Work closely with the Supervisor/Manager to identify and address specific payer challenges.
- Ensure compliance with data integrity cash flow and customer service standards in alignment with HIPAA regulations.
- Take on additional tasks or special projects as needed.
Qualifications
Required:
High School diploma or equivalent.
1 year of Customer Service experience
Preferred:
Minimum three to five years in a highvolume reimbursement environment.
Minimum three to five years of training experience.
Strong interpersonal oral and written communication skills.
Ability to organize prioritize and manage multiple projects.
Interpersonal skills that foster participation teamwork and development.
Proficiency in Windowsbased office technologies.
Benefits:
At Select Medical we prioritize worklife balance for our employees offering:
Extensive paid orientation program.
Hybrid / Remote may be considered upon completion of training and 90day probationary period.
Paid Time Off (PTO) and Extended Illness Days (EID).
Health Dental and Vision Insurance; Life insurance; Prescription coverage.
401(k) retirement plan with company match.
No Required Weekends.
Working Conditions/PhysicalDemands:
- Office Environment
- Sitting for extended periods of time
- Ability to lift weight up to 35 lbs.
Join our team and make a difference in the lives of our patients while enjoying a rewarding career with Select Medical. Apply now!
Additional Data
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment and employees are treated during employment without regard to race color religion national origin citizenship age sex sexual orientation gender identity marital status ancestry physical or mental disability veteran status or any other characteristic protected under applicable law.
Employment Type
Full-Time
