Senior Cloud Service Delivery Manager, AWS Managed Services
Senior Cloud Service Delivery Manager, AWS Managed Services
Posted on :
04-08-2025
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1 Vacancy
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Job Description
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
AWS Managed Services (AMS) is designed to accelerate cloud adoption it simplifies deployment migration and management using automation and machine learning backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests monitoring patch management security and backup services and provides full life-cycle services to provision run and support your infrastructure.
We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager is engaged with the client account level and is a trusted advisor; providing visibility service reviews and reporting through all phases of the implementation life cycle. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customers environments are smoothly carried out while meeting capacity needs and service level agreements. You will work with senior stakeholders on opportunities to improve their ICT landscape while working across customer organizations and multiple AWS teams to ensure customers applications are well designed and scaled to the needs of their business.
The ideal candidate must possess customer presentation skills that enable you to represent AWS well within a customers environment and drive discussions with senior personnel regarding incidents trade-offs best practices and risk management. You should also have a demonstrated ability to think strategically about business product and technical challenges as you help our customers take advantage of the efficiencies cost savings and quick innovation available in the AWS cloud. You will be surrounded by people who are passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job.
Key job responsibilities
- Earn a Trusted Client Advisory relationship with our clients and team.
- Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
- Provide detailed reviews of service disruptions metrics detailed pre-launch planning.
- Work with the customers on operational and tactical issues.
- Be involved in the change management process of the customers environment to ensure success and service up-time.
- Work with application owners to develop and standardize test upgrade and release management processes.
- Engage with Director and C-Level executives to understand business needs.
- Go toe to toe with customer technical stakeholders on most issues.
- Be the voice of the customer and work with internal AWS resources to ensure that the customers SLAs are met.
- Raise internal awareness of customer impacting bugs and/or issues and drive the appropriate prioritization for fixes and/or responses.
- Champion and advocate for customer requirements within AWS (e.g. feature requests).
- Participate in customer requested meetings (onsite or via phone).
- Triage technical issues.
- Provide oversight of escalation prioritization and drive customer communication during critical events.
- Assist in Design/Architecture of AWS and hybrid cloud solutions.
- Establish a working relationships with other AWS account team members such as Technical Account Managers Business Development Managers and others to achieve the best result for the customer.
- Be available outside of business hours to help coordinate handling of urgent issues as needed.
- Ability to travel up to 25%
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
- Bachelors degree
- Experience with AWS services or other cloud offerings
- 6 years of experience working in a customer-facing service delivery or technical account management role with a high level of accountability. Must have excellent written and verbal communication skills to effectively engage with customers and colleagues
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- AWS Solution Architect Associate Certification
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
AWS Managed Services (AMS) is designed to accelerate cloud adoption it simplifies deployment migration and management using automation and machine learning backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests monitoring patch management security and backup services and provides full life-cycle services to provision run and support your infrastructure.
We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager is engaged with the client account level and is a trusted advisor; providing visibility service reviews and reporting through all phases of the implementation life cycle. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customers environments are smoothly carried out while meeting capacity needs and service level agreements. You will work with senior stakeholders on opportunities to improve their ICT landscape while working across customer organizations and multiple AWS teams to ensure customers applications are well designed and scaled to the needs of their business.
The ideal candidate must possess customer presentation skills that enable you to represent AWS well within a customers environment and drive discussions with senior personnel regarding incidents trade-offs best practices and risk management. You should also have a demonstrated ability to think strategically about business product and technical challenges as you help our customers take advantage of the efficiencies cost savings and quick innovation available in the AWS cloud. You will be surrounded by people who are passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job.
Key job responsibilities
- Earn a Trusted Client Advisory relationship with our clients and team.
- Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
- Provide detailed reviews of service disruptions metrics detailed pre-launch planning.
- Work with the customers on operational and tactical issues.
- Be involved in the change management process of the customers environment to ensure success and service up-time.
- Work with application owners to develop and standardize test upgrade and release management processes.
- Engage with Director and C-Level executives to understand business needs.
- Go toe to toe with customer technical stakeholders on most issues.
- Be the voice of the customer and work with internal AWS resources to ensure that the customers SLAs are met.
- Raise internal awareness of customer impacting bugs and/or issues and drive the appropriate prioritization for fixes and/or responses.
- Champion and advocate for customer requirements within AWS (e.g. feature requests).
- Participate in customer requested meetings (onsite or via phone).
- Triage technical issues.
- Provide oversight of escalation prioritization and drive customer communication during critical events.
- Assist in Design/Architecture of AWS and hybrid cloud solutions.
- Establish a working relationships with other AWS account team members such as Technical Account Managers Business Development Managers and others to achieve the best result for the customer.
- Be available outside of business hours to help coordinate handling of urgent issues as needed.
- Ability to travel up to 25%
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
- Bachelors degree
- Experience with AWS services or other cloud offerings
- 6 years of experience working in a customer-facing service delivery or technical account management role with a high level of accountability. Must have excellent written and verbal communication skills to effectively engage with customers and colleagues
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- AWS Solution Architect Associate Certification
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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