Research Analyst - Managed Billing
Research Analyst - Managed Billing
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1 Vacancy
Job Description
ABOUT THE POSITION
This is a unique opportunity for those interested in building a career in a clientfacing role or within the legal industry. Research Analysts are the foundation of Expert Institutes Expert Search service which is responsible for sourcing screening and vetting expert witness candidates who will aid in the litigation needs of attorney clients. A valuable addition to a law firms workflow Research Analysts act as consultants to provide the research and insight that clients need to make an informed databacked decision. This team plays a critical role in supporting engagements where revenue is generated through managed billing. Under this business model our company manages all billing and invoicing between expert consultants and attorney clients.
On a daily basis you will:
- Receive and review invoices from different individuals (Experts) for accuracy and completeness ensuring all required itemization is included.
- Enter invoice data into Salesforce and generate corresponding clientfacing invoices.
- Send invoices to attorney clients and follow up as needed to ensure timely payment.
- Maintain clear consistent communication with both experts and attorneys via email and phone.
- Manage followups and clarifications related to invoice submissions payments and related documentation.
- Provide exceptional customer service and maintain professionalism in all interactions.
No two projects are ever the same and the deliverables we provide our clients play a significant role in the outcomes of litigation. As a result our Research Analysts must be insightful pay close attention to detail be great teammates and strive to create an outstanding client experience.
Qualifications :
Qualifications
- Internship to 3 years of relevant work experience
- Bachelors degree preferred
- A clientfocused mindset prior customer service experience is a plus
- Excellent communication and active listening skills
- Ability to learn complex material and multitask
- Continuous selflearner and a competitive drive
- Proven experience being a great teammate
- Ability to work autonomously and achieve individual performance metrics
- Computer literacy; comfortable using cloudbased solutions to manage daytoday business (i.e. Salesforce)
- Strong work ethic and a positive presence
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
