IT Technical Account Manager
IT Technical Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Are you an IT expert who thrives on facetoface interaction and loves building lasting client relationships If so Ford Office Technologies wants you on our team as an IT Technical Account Manager!
This role is ideal for an experienced IT professional who enjoys working directly with clients solving problems and helping businesses thrive through strong relationships and proactive account management.
In this role youll spend the majority of your time visiting customer sites ensuring their technology needs are met their contracts are up to date and their overall experience with us is exceptional. When not in the field youll work from one of our offices in Connellsville or Pittsburgh PA.
Key Responsibilities:
- Serve as the primary point of contact for existing clients maintaining strong ongoing relationships.
- Conduct regular onsite visits to check in on service performance address technical issues and manage expectations.
- Monitor contract status and renewals; ensure customers are informed and prepared for any upcoming changes.
- Collaborate with internal teams to ensure timely issue resolution and client satisfaction.
- Maintain accurate documentation of all client interactions and service notes.
- Proven experience in an ITrelated role (technical knowledge is essential).
- Strong interpersonal and communication skills with a clientfirst mindset.
- Ability to manage multiple client accounts and prioritize effectively.
- Comfortable with extensive local travel (50% customerfacing).
- Willingness to work from the Connellsville or Pittsburgh office when not on site (50%).
Work Environment:
- Approximately 50% of the time spent onsite with customers.
- 50% of the time spent in the office (Connellsville or Pittsburgh).
OUR CORE VALUESOwn It Always Deliver Continually Improving Innovative Optimistic
These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports whats next as we expand and grow the company and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences as well as seamless office solutions now and into the future. From the beginning Fords primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn our customers would come to value Ford Office Technologies as their company of choice.
Ford Office Technologies is proud to be a Pittsburghs Top Places to Work Company since 2019!
Ford Office Technologies is an Equal Opportunity Employer.
Required Experience:
Manager
Employment Type
Full Time
