Guest Experience Host

Guest Experience Host

About the Role

Do you have the Magic in you to create memorable experiences all for the love of fun Do you wish to cast a spell of laughter and enjoyment to the people around you Want to join a team that creates smiles and memories globally daily Then you have the magic to be Team Merlin at Merlin Entertainments! We are currently on the lookout to find funloving enthusiastic individuals to join our Guest Experience Team!

As a parttime Team Merlin Guest Experience Host you will help to create lifelong memorable experiences in our attraction for our guests. Our Hosts work in a variety of positions across the attraction including Admissions Ride Operations Food and Beverage Retail Birthday Party Costume Characters and Special Events. You will deliver the highest possible standards of guest service presentation and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical fun and safe environment.

Responsibilities:

• Adopts an enthusiastic assertive and passionate approach to Guest Service and demonstrates the Merlin Values at every opportunity.
• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
• Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience.
• Ensure all public areas have well stocked displays and point of sale ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
• To follow opening and closing procedures as detailed in the departments operating plan.
• Responsibility to ensure compliance of Health Safety & Security within the workplace including COVID19 policies practices and regulations.

• 6 months 1 year experience working in attractions entertainment or customer servicebased positions preferred.
• Fun dynamic and friendly personality.
• Excellent communication listening and motivational skills.
• Able to work in areas with loud noises and confined spaces.
• Selfmotivated able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts including days nights weekends holidays and special events.

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting global organization.

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website on almost anything you buy online.
• FUN working environment and much more!

About Us

Merlin Entertainments is a global leader in locationbased family entertainment. As one of the worlds largest attraction operators we create and deliver memorable immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year thats a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview so if you have any additional requirements due to ill health or adisability please contact our friendly team to have a discussion. You can get in contact at