Credit Manager (National Position)

Near East Foundation

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Position Title: Credit Manager
Location: Jordan with potential travel to Syria
Reports To: Syria Director
Type: Full Time.

About the Near East Foundation (NEF):
For over a century the Near East Foundation has been committed to building sustainable futures for communities in need across the Middle East Africa and Armenia. As a compassionate NGO focused on longterm impact our team embraces the challenges of creating meaningful change in some of the most complex regions of the world. People are at the core of our mission. Our workempowering individuals and communities fostering economic growth and promoting peace and stabilityrelies on the passionate diverse and dedicated team that makes it all possible.

NEF works through a network of country offices and with local partners with current or recent operations in Armenia Jordan Lebanon Iraq Mali Morocco Palestine Sudan South Sudan and Syria. Our global headquarters are based in Syracuse New York London United Kingdom and Brussels Belgium.

Position Description:

The Credit Manager is responsible for leading credit operations and portfolio management across the organizations enterprise financing programs. The role combines strategic and operational oversight of credit risk fund liquidity product performance donor compliance and crossdepartmental coordination. The Credit Manager ensures the sustainability and impact of credit operations in line with organizational goals.

Key Responsibilities and Duties:

A. Fund & Portfolio Management

Financial Oversight & Risk Management

• Track and analyze key portfolio performance indicators: repayment rates portfolio at risk (PAR) default/writeoff rates client retention and yield.
• Ensure appropriate provisioning for loan losses and advise on risk diversification to mitigate overconcentration.

Fund Liquidity & Revolving Fund Health

• Oversee cash flow modeling to ensure balanced disbursements and collections.
• Maintain adequate liquidity buffers to support timely disbursements and financial obligations.

Portfolio Strategy & Optimization

• Advise on portfolio composition including sectoral and geographical diversification and risk mitigation mechanisms.
• Monitor trends and detect early warning signs (e.g. spikes in delinquency) to recommend responsive actions.

Portfolio Reporting

• Develop and deliver periodic performance dashboards and analysis for internal leadership and external stakeholders.

B. Credit Operations & Loan Management

• Oversee endtoend credit operations across Syria including loan origination disbursement repayment monitoring restructuring and compliance.
• Review and approve loan applications in accordance with organizational policy and regulatory standards.
• Identify gaps and enhance operational procedures to improve efficiency and reduce risk.
• Coordinate with Finance for cash flow planning and financial reporting alignment.
• Design and implement tailored loan envelopes aligned with program needs and donor expectations.

C. Enterprise Financing Services

Product Oversight

• Lead product design and periodic review to ensure relevance impact and risk alignment.
• Work closely with program and finance teams to align loan products with programmatic goals and funding requirements.

D. Lending Management System (LMS) Oversight

• Monitor and troubleshoot system issues ensuring resolution in collaboration with technical teams.
• Test and implement new system features to enhance credit workflow efficiency.
• Manage user access roles and permissions to safeguard data integrity.

E. Capacity Building & Interdepartmental Coordination

• Provide ongoing training to credit teams on policy compliance risk mitigation and system use.
• Develop manuals and training materials to support operational consistency.
• Collaborate with MEAL Program and Finance teams to ensure alignment in planning monitoring and delivery.
• Use MEAL insights to inform credit strategies and improve client outcomes.

F. Donor Reporting & Policy Compliance

• Prepare and contribute to creditrelated sections in donor reports and funding proposals.
• Ensure credit activities meet donor guidelines and reporting standards.
• Maintain strong relationships with donors and respond to compliancerelated inquiries.

3. Qualifications & Requirements

• Bachelors degree in finance Business Administration Economics or a related field (Masters preferred).
• At least 5 years of progressive experience in credit management loan operations or financial services.
• Proven leadership in managing credit teams and operations in complex settings.
• Proficiency in financial analysis and Loan Management Systems.
• Strong analytical decisionmaking and communication skills.
• Experience in donorfunded programs and familiarity with Middle East contexts (especially Syria and Jordan) is an assets.

NEF will accept a rolling application until the position is filled. Review of application will begin onMay 12 2025. Interested candidates are encouraged to apply as soon as possible.

To apply:

Please apply by submitting the following documents:

1. Cover letter outlining all relevant experience how you meet the essential criteria.
2. Curriculum Vitae.
3. List of three references (including one from current or most recent employer). You will be given further notice prior to us contacting references.

NEF welcomes and encourages applications from all genders backgrounds religions cultures nationalities and abilities.

Applicants are strongly encouraged to familiarize themselves with the Near East Foundation by visiting the NEF website at .

Please note that only shortlisted candidates will be contacted.

Preemployment Checks

Any Employment with the Near East Foundation will be subject to the following checks before start date:

• A satisfactory Restricted Party Screening.
• Misconduct Disclosure Scheme Check.
• Receipt of satisfactory references.
• Workplace Verification Check.

NEFs strength is its team is our fuel to achieving the innovation quality programming community focus mutual trust sustainability and learning needed to realize our mission. To help our team thrive we support a working structure that prioritizes flexibility personal commitments and staff wellbeing while promoting a work culture of teamwork collaboration respect integrity and excellence.

As an international organization we value a truly diverse workforce and prioritize a culture of inclusivity and belonging. We strive to create a highachieving work environment informed by different cultures perspectives and experiences. With a commitment to diversity equality equity and inclusion in all we do our aim is to ensure that people feel heard protected and empowered to contribute to NEFs mission from day one.

Commitment to Safeguarding

As a global organization serving some of the worlds most vulnerable communities the Near East Foundation takes the safeguarding of its program participants staff volunteers and partners seriously. To that end the Near East Foundation is a member of theMisconduct Disclosure Scheme and will systematically check with previous employers about any sexual exploitation abuse and harassment issues relating to potential new hires. We may also employ other robust prehire screens including indepth reference checks criminal background checks and sanctions screens.
procedures. The Near East Foundation expects all program participants staff volunteers and partners to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
By submitting an application the job applicant confirms their understanding of these recruitment.