Junior Infrastructure Engineer (Retail) (JB5314)
Junior Infrastructure Engineer (Retail) (JB5314)
Posted on :
09-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-05-2025
Job Description
Junior Infrastructure Engineer (Retail) (JB5314)
Boksburg Gauteng
R180 000 to R220 000 Annually CTC
Permanent
A Junior Infrastructure Engineer role is available at a leading inflight retail services company known for delivering innovative travel retail solutions across South Africa the UK and Africa. Based at the Boksburg office this role provides critical officebased and remote IT support ensuring smooth infrastructure user assistance and EPOS system performance across regional sites. Its an opportunity for a motivated handson professional to join a dynamic servicedriven organisation with an international footprint
Minimum Requirements:
Matric / Grade 12 or ALevels
Relevant IT certification or diploma (advantageous)
ITIL Certification (advantageous)
Microsoft certification (MS 365 MCSE MCSA Cybersecurity Azure Fundamentals) or A N
Knowledge of Microsoft desktop products (Office Office 365 Outlook SharePoint OneDrive Teams)
Strong Microsoft Windows OS experience (Windows 10 & 11)
Hardware and software troubleshooting experience
Experience with laptops desktops and printer setup
Understanding of IT security principles and troubleshooting
Ability and willingness to travel internationally and regionally (endorsementfree travel documents required)
Tax clearance and 5year reference check for warehouse access
Excellent English communication skills (verbal and written)
Strong interpersonal skills initiative and enthusiasm
Duties and Responsibilities:
Organizational Support
Network desktop laptop peripheral hardware printer and IT infrastructure support
EPOS device (TourPOS) and inhouse application (FRS) support
Testing updating and troubleshooting of EPOS systems and crew training devices
Liaising with PayBay for software releases repairs and procedures
Managing warehouse issues and liaising with operations
IT Operations
Maintain EPOS reliability and implement required processes
Perform proactive checks servicing and repairs of EPOS devices
Ensure system and application maintenance updates and backups
Provide technical and user support on EPOS applications and user devices
Manage support tickets and report regularly to the manager
Assist with software/hardware testing UAT and user training
Ensure hardware components are replaced before endoflife or failure
Network and Device Management
Monitor and maintain network capacity configuration and devices
Ensure operating systems and software are updated on workstations
Maintain and service printers barcode scanners and user devices
Uphold system security user access antivirus deployment and disaster recovery plans
OutofHours Support
Participate in a rotating schedule to respond to critical business calls outside normal hours
Personal and Behavioral Requirements
Analytical detailoriented and logical problemsolving
Strong administrative and organizational abilities
Ability to handle a variable workload with emotional maturity
Excellent interpersonal and customer service skills
Ethical honest and adaptable to change
Key Performance Areas
Ensure system and network availability (40%)
Maintain EPOS readiness and updates (30%)
Provide timely user support and training (20%)
Maintain supplier relationships and budget compliance (5%)
Manage change control and minimize downtime (5%)
Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement duties may adjust for client needs.
Fair process: Fair assessment only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on preemployment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.
Boksburg Gauteng
R180 000 to R220 000 Annually CTC
Permanent
A Junior Infrastructure Engineer role is available at a leading inflight retail services company known for delivering innovative travel retail solutions across South Africa the UK and Africa. Based at the Boksburg office this role provides critical officebased and remote IT support ensuring smooth infrastructure user assistance and EPOS system performance across regional sites. Its an opportunity for a motivated handson professional to join a dynamic servicedriven organisation with an international footprint
Minimum Requirements:
Matric / Grade 12 or ALevels
Relevant IT certification or diploma (advantageous)
ITIL Certification (advantageous)
Microsoft certification (MS 365 MCSE MCSA Cybersecurity Azure Fundamentals) or A N
Knowledge of Microsoft desktop products (Office Office 365 Outlook SharePoint OneDrive Teams)
Strong Microsoft Windows OS experience (Windows 10 & 11)
Hardware and software troubleshooting experience
Experience with laptops desktops and printer setup
Understanding of IT security principles and troubleshooting
Ability and willingness to travel internationally and regionally (endorsementfree travel documents required)
Tax clearance and 5year reference check for warehouse access
Excellent English communication skills (verbal and written)
Strong interpersonal skills initiative and enthusiasm
Duties and Responsibilities:
Organizational Support
Network desktop laptop peripheral hardware printer and IT infrastructure support
EPOS device (TourPOS) and inhouse application (FRS) support
Testing updating and troubleshooting of EPOS systems and crew training devices
Liaising with PayBay for software releases repairs and procedures
Managing warehouse issues and liaising with operations
IT Operations
Maintain EPOS reliability and implement required processes
Perform proactive checks servicing and repairs of EPOS devices
Ensure system and application maintenance updates and backups
Provide technical and user support on EPOS applications and user devices
Manage support tickets and report regularly to the manager
Assist with software/hardware testing UAT and user training
Ensure hardware components are replaced before endoflife or failure
Network and Device Management
Monitor and maintain network capacity configuration and devices
Ensure operating systems and software are updated on workstations
Maintain and service printers barcode scanners and user devices
Uphold system security user access antivirus deployment and disaster recovery plans
OutofHours Support
Participate in a rotating schedule to respond to critical business calls outside normal hours
Personal and Behavioral Requirements
Analytical detailoriented and logical problemsolving
Strong administrative and organizational abilities
Ability to handle a variable workload with emotional maturity
Excellent interpersonal and customer service skills
Ethical honest and adaptable to change
Key Performance Areas
Ensure system and network availability (40%)
Maintain EPOS readiness and updates (30%)
Provide timely user support and training (20%)
Maintain supplier relationships and budget compliance (5%)
Manage change control and minimize downtime (5%)
Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement duties may adjust for client needs.
Fair process: Fair assessment only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on preemployment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.
Required Experience:
Junior IC
Employment Type
Full Time
Key Skills
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