Technology Support
Technology Support
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Job Description
DESCRIPTION:
Duties: Work on project execution by Driving toil reduction automations and innovation within payments collaborate with crossfunctional teams to deliver customized solutions for premier client needs aligning with company strategy. Serve as an escalation point of contact for clients taking ownership of premier client issues from start to finish Special Event handling facilitating escalations across other Payments teams to get the issue resolved in a timely manner. Monitor and triage critical technical financial impacting events (i.e. a Merchant unable to receive card payments) run by technology proprietary JPMC applications providing coaching and training to different Payments teams. Monitor the overall processing of premier clients through different alerting systems and proactively making decisions thus resolving critical platform processing issues with a quick turnaround. Cooperate with Payments Teams; product development and business operations teams to resolve Premier Merchant issues & support strategic improvement efforts across teams and identifying process and service improvements across different areas. Work with client and application onboarding processes ensuring seamless integration and optimal performance. Strategize with crossbusiness teams to improve Premier Merchant experience in areas like service level agreements KPI interfaces reporting settlement timings special events and improving these metrics to enhance the overall Client experience. Analyze performance indicators and transaction volumes to identify areas for improvement and recommend solutions predict growth and advise the client on improvements that can be made on both ends.
QUALIFICATIONS:
Minimum education and experience required: Five (5) years of experience in the job offered or as Technology Support Application Support Technology Operations IT Consultant or related occupation. The employer will alternatively accept a Bachelors degree in any field of study plus three (3) years of experience in the job offered or as Technology Support Application Support Technology Operations IT Consultant or related occupation.
Skills Required: This position requires experience with the following skills: merchant services technology operations with a focus on banking card processing Subject Matter Expert (SME) in HP Nonstop Tandem and Payments Processing (Transaction lifecycle funding and settlement Payments APIs Integrations Omnichannel solutions and Point of Sale Machines and Cloud payments gateway including AWS and micro services); leveraging monitoring tools including Geneos DataDog and DataLake; Splunk Netcool OpenSearch Control M and Dynatrace to drive identification of patterns or trends which predict problematic situations; Python; SQL; Bash; C; Shell Scripting; Linux; Unix; VOS; Windows; application infrastructure; Networking; and Service Now.
Job Location: 4915 Independence Parkway Tampa FL 33634
Employment Type
Full-Time
