Senior Sales Support Specialist
Senior Sales Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Senior Sales Support SpecialistWhat does a successful Senior Sales Support Specialist do
The Senior Sales Support Specialist provides vital services to Business Consultants ensuring efficient establishment and servicing of merchant processing accounts. Excelling in communication through phone chat and written requests in a fastpaced environment they aim to deliver quick and accurate information and resolutions. They keep updated on the latest products and technologies ensuring current knowledge of company implementations and changes. Sales teams rely on them for detailed knowledge of policies procedures and client operations. Acting as liaisons between Business Consultants and other internal departments they gain familiarity with various business aspects.
What you will do:
- Provide firstlevel support to Business Consultants including SMS partners for pre and postboarding phone support.
- Communicate effectively via phone chat C30 Inquiry point and email in a fastpaced environment.
- Deliver quick and accurate resolutions ensuring information provided is precise and within current policies and guidelines.
- Stay updated on the latest products technologies and company implementations and changes.
- Maintain detailed knowledge of company policies procedures and client operations.
- Act as a liaison between Business Consultants and other internal departments gaining familiarity with various business aspects.
What you will need to have:
- 3 years of experience in a customer support role in a fastpaced sales environment.
- 3 years of experience in effective communication via phone chat and email.
- 3 years of experience in providing accurate resolutions within company policies and guidelines.
- 3 years of experience maintaining detailed knowledge of company policies and client operations.
- Bachelors degree in business communications or a relevant field or an equivalent combination of education work and/or military experience.
What would be great to have:
- 3 years of experience in the financial services or fintech industry.
- 3 years of experience acting as a liaison between business units and internal departments.
- 3 years of experience with merchant processing accounts.
- 3 years of experience using CRM software like Salesforce.
- 3 years of experience with C30 Inquiry point or similar tools.
Perks at Work:
- Were #FiservProud of our commitment to your overall wellbeing with a growing offering of physical mental emotional and financial benefits from day one.
- Maintain a healthy worklife balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
- Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of wellbeing resources through our Fuel Your Life program.
- Advance your career with training development certification and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Senior IC
Employment Type
Full-Time
