Sr. Amazon Q Enterprise Architect, Amazon Q Customer Success Team
Sr. Amazon Q Enterprise Architect, Amazon Q Customer Success Team
Posted on :
09-05-2025
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1 Vacancy
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Job Description
AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (QCST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose architect and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.
Amazon Q Strategists are dynamic professionals who architect and propel customer success expertly guiding organizations from initial proofofconcept to fullscale production implementation of Amazon Q. These visionaries excel at crafting strategic roadmaps that expand Amazon Qs footprint across the enterprise driving innovation and efficiency. With a strong executive presence they skillfully navigate interactions with internal leadership (VPs Directors) and diverse stakeholders while rapidly building trust with Account Teams and customers at all levels from Enterprise Architects to CSuite executives. As technology specialists with keen business acumen they possess the unique ability to identify highimpact use cases quantify value and drive measurable ROI positioning them as indispensable partners in their customer digital transformation journeys.
Strategists orchestrate contractual agreements align customer expectations and ensure flawless delivery of solutions. This hybrid role combines AWS expertise handson building skills and crossindustry business acumen. Ideal candidates are customerobsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes while maintaining a strong commitment to continuous learning and growth.
Key job responsibilities
Lead comprehensive generative AI transformation programs from sales to delivery partnering closely with customers to drive successful adoption implementation and measurable business value realization
Orchestrate highlevel discussions on complex industryspecific business and technical concepts fostering alignment among Csuite executives line managers and technologists.
Design and facilitate engaging workshops that bridge customer technical and business teams showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover highimpact business value opportunities
Support delivery teams with handson programming blocker remediation escalations and ideating and delivering custom solutions when needed
Cultivate and maintain strong trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center solutions architects service teams business development marketing industry specialists partners and regional organizations
Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement
Proactively identify areas for improvement across processes and initiatives taking ownership to develop and implement effective solutions
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
BA/BS degree with vertical industry sales and delivery experience with cloud services and solutions
7 years of consulting architecture/design and implementation of cloudbased solutions
7 years of external or internal customer facing complex and large scale project management experience
5 years of handson software engineering experience with expertise in areas such as database management application development and AI/ML
3 years of experience as an AI/ML practitioner or implementing generative AI solutions
Experience leading the architecture and implementation of AI/ML workloads
Proven track record of delivering robust scalable solutions in complex technical environments
International consulting or professional services sales and delivery experience
Experience evaluating customer market conditions organizational readiness and CLevel engagement to drive strategic transformation initiatives
Vertical industry sales and delivery experience of cloud services and solutions
Experience with selling consulting/professional services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Q Strategists are dynamic professionals who architect and propel customer success expertly guiding organizations from initial proofofconcept to fullscale production implementation of Amazon Q. These visionaries excel at crafting strategic roadmaps that expand Amazon Qs footprint across the enterprise driving innovation and efficiency. With a strong executive presence they skillfully navigate interactions with internal leadership (VPs Directors) and diverse stakeholders while rapidly building trust with Account Teams and customers at all levels from Enterprise Architects to CSuite executives. As technology specialists with keen business acumen they possess the unique ability to identify highimpact use cases quantify value and drive measurable ROI positioning them as indispensable partners in their customer digital transformation journeys.
Strategists orchestrate contractual agreements align customer expectations and ensure flawless delivery of solutions. This hybrid role combines AWS expertise handson building skills and crossindustry business acumen. Ideal candidates are customerobsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes while maintaining a strong commitment to continuous learning and growth.
Key job responsibilities
Lead comprehensive generative AI transformation programs from sales to delivery partnering closely with customers to drive successful adoption implementation and measurable business value realization
Orchestrate highlevel discussions on complex industryspecific business and technical concepts fostering alignment among Csuite executives line managers and technologists.
Design and facilitate engaging workshops that bridge customer technical and business teams showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover highimpact business value opportunities
Support delivery teams with handson programming blocker remediation escalations and ideating and delivering custom solutions when needed
Cultivate and maintain strong trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center solutions architects service teams business development marketing industry specialists partners and regional organizations
Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement
Proactively identify areas for improvement across processes and initiatives taking ownership to develop and implement effective solutions
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
BA/BS degree with vertical industry sales and delivery experience with cloud services and solutions
7 years of consulting architecture/design and implementation of cloudbased solutions
7 years of external or internal customer facing complex and large scale project management experience
5 years of handson software engineering experience with expertise in areas such as database management application development and AI/ML
3 years of experience as an AI/ML practitioner or implementing generative AI solutions
Experience leading the architecture and implementation of AI/ML workloads
Proven track record of delivering robust scalable solutions in complex technical environments
International consulting or professional services sales and delivery experience
Experience evaluating customer market conditions organizational readiness and CLevel engagement to drive strategic transformation initiatives
Vertical industry sales and delivery experience of cloud services and solutions
Experience with selling consulting/professional services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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