At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
TTEC Digital is seeking a AWS Team Lead Development to join our AWS Partner Practice. This is a remote role based in the United States.
The TTEC Digital AWS Partner Practice is comprised of 150 brilliant technical experts has received numerous bestinclass awards from AWS was the first signed Amazon Connect partner globally. It delivered over 500 AWS customer launches which improved the customer experience for more than 3.5 million conversations to date.
As the AWS Team Lead Development working remotely in the US you will provide the vision execution and direction to implement strategies processes and technologies that deliver a bestinclass customer experience.
Our AWS Practice teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers including the team lead and a project manager. After receiving SOWs and rough requirements from our sales team the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the clients product owners. Our teams are treated as a group of equals but the lead has the final say and responsibility for the technical decisions made on a project. As such the lead must be able to handle professional conflict in a way that is productive and edifying not destructive to the morale of their teammates. Reporting to the Technology Manager the Team Leads are expected to contribute to Best Practice Documentation within the organization.
Our AWS Practice solutions include an everevolving field of AWSfocused contact center implementations and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure our team continues to polish our practice to deliver faster with higher quality and better performance for our clients.
Please note: We are only accepting applications from candidates residing in Arizona Colorado Florida Georgia Illinois Indiana Massachusetts Michigan Minnesota Missouri New Jersey New York North Carolina Oklahoma Pennsylvania Tennessee Texas Virginia DC Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.
Benefits available to eligible employees include the following:
Medical dental vision
taxadvantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Workcertification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
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