Counsel, Intake & Resolution, Professional Regulation (Hybrid, Toronto)

JOB PURPOSE:

Intake & Resolution Counsel is responsible for the timely accurate and efficient review of complaints received from the Client Service Centre and for the substantiation streaming and disposition of regulatory files to other departments within the Regulatory Division. Intake & Resolution Counsel conducts a risk assessment identifies the regulatory issues and collects information/documentation to close or stream files. As part of the gatekeeper function for the Division Intake & Resolution Counsel resolves and closes files where further investigation of the regulatory issues is not warranted. Intake & Resolution Counsel conducts a risk assessment of the regulatory issues identified in a complaint as well as of the licensees status history complaints history and discipline history. Intake & Resolution Counsel conducts legal and other research as is necessary.

QUALIFICATIONS REQUIRED:

• An LL.B or JD and a member in good standing of the Law Society of Ontario.*
• Training in Alternative Dispute Resolution/Mediation is considered an asset.
• A minimum of 5 years related experience in private practice and/or legal experience with a Regulatory body or government environment with exposure to administrative law specifically the areas of family and/or estates law.
• May be required to travel to attend at conferences and training programs.
• Solid understanding of the Law Societys mandate services legislation and policies including the Rules of Professional Conduct.
• Familiarity with law office practice and procedures and legal accounting.
• Knowledge of current trends and developments in the legal profession and their practical application.
• Expressive and persuasive in both spoken and written language in the review assessment substantiation streaming and disposition of complaints.
• Strong analytical skills to reason through complex spoken and written information.
• Computer literacy including Word Processing and Spreadsheet applications the AS400 internet and intranet and other Law Society applications.

*By submitting your application for employment you agree to a clearance check of your regulatory history with the Law Society and to the use of this information in assessing suitability for employment at the Law Society.

Client / Customer Service Planning

• In collaboration with the Director and Team Manager develops standards procedures templates tools and performance targets for use within the Intake & Resolution department and the Division. Intake & Resolution Counsel is responsible for critically reviewing and conducting a risk assessment for all new cases assigned.

• Intake & Resolution Counsel prepares a range of documentation in relation to complaints including substantiation letters Requests for Instructions to Investigate Transfer Memoranda closing letters and other correspondence.

• Intake & Resolution Counsel identifies the regulatory issues and frames the regulatory case.

• As part of the gatekeeper function for the Division Intake & Resolution Counsel resolves and closes files where further investigation of the regulatory issues identified is not warranted.

• Where licensee conduct is already being investigated Intake & Resolution Counsel coordinates with other Regulatory staff to develop a holistic comprehensive response while not jeopardizing other Regulatory actions.

• Intake & Resolution Counsel provides case management oversight and coordination to staff in other departments within the Division who may be dealing with the same licensee.

• Intake & Resolution Counsel acts as a liaison with the Client Service Centre Investigation Services Trustee Services Regulatory Compliance and Compensation Fund to ensure the consistent accurate and timely intake and streaming of regulatory files and the coordination of case management decisions.

Client / Customer Service Delivery

• Intake & Resolution Counsel receives and reviews incoming complaints regarding conduct capacity good character and unauthorized practice.

• Critically reviews materials determining the regulatory issues and substantiates complaints when information is lacking.

• Communicates with complainants and/or licensees to obtain documentation in support of the complaint and provides practical solutions.

• Conducts a risk assessment on all incoming cases.

• Assesses merits of complaints including strengths and/or weaknesses of regulatory issues raised.

• Prepares a full range of documentation in relation to complaints including correspondence with complainants and licensees Instructions to Investigate (including conduct capacity good character and unauthorized practice) reports closing letters and memoranda and other correspondence.

• Provides case management oversight and coordination to other departments within the Division who may be dealing with the same licensee

Team Membership

• Works closely with other Counsel Intake & Resolution Officers Law Clerks and staff in other Regulatory Departments to ensure quality in the delivery of Intake & Resolution processes resulting in a consistent approach to the timely and efficient review substantiation and streaming of regulatory files.

The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.

The Law Society of Ontario is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from persons representing the diversity of our community. We are committed to creating an accessible barrierfree and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted.

If you are unable to apply to this position due to the requirement for an accommodation of any kind please email us at or call. We appreciate all interest and will directly contact candidates under consideration.