Technical Filed Support Team Leader
Technical Filed Support Team Leader
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1 Vacancy
Job Description
As the worlds cities grow more complex peoples need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE we create the new urban reality. Your career is a journey and how you travel makes a difference.
Its time to make a move. Join our flow.
KONE is looking for an energetic and enthusiastic Technical Field Support Team Leader for our Johannesburg South Africa office to support Technical Field Support organization in solving complex technical issues and spreading technical knowledge. Our team comprises maintenance professionals who provide onsite service to our customers. We are looking for a confident candidate who will lead and be involved in the resolution of callouts or other complex technical issues that are logged at the Technical Helpdesk and offer remote support to the maintenance technician and where necessary go and support onsite.
In this role you will live the KONE values daily and be a role model to others. The successful candidate will be a confident leader of the team and work towards ensuring quality service improving equipment safety and performance as well as promoting regular and proactive onsite communication to customers and the people using the equipment. The successful candidate will have experience in both installation and maintenance of elevators and escalators which will also include the responsibility of ensuring tests and final inspections on all KONE products on site. Experience on all elevator and escalator types is an advantage.
What you will do:
- Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure the safety of endusers and other employees.
- Responsible for solving complex technical issues that THD has assigned to him/her.
- Responsible for scheduling first visits of new equipment coming from competitors or KONE.
- Responsible for the identification of any technical issues in equipment under maintenance that could cause callouts or safety hazards and fix the issues create sales leads and/or communicate to the Manager.
- Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitors and from new equipment) and communicating it to the Maintenance Supervisor / Technical Helpdesk Manager.
- Responsible for giving feedback to any repair or adjustment needs that could reduce callouts and actively communicating with the Technical Helpdesk Manager.
- Contributes to the ongoing improvement of products methods and safety by providing feedback to the technical help desk Manager.
- Responsible for effectively planning the teams workload in conjunction with the THD Manager.
Are you the one:
- N6 Diploma in mechanical engineering or a related qualification plus an elevator trade test certificate.
- Minimum 5 years of experience installing and/or maintaining elevators.
- Minimum 2 years in a team leadership role.
- Knowledge of KONE plus competitor products will be an asset.
- Excellent problemsolving skills.
- Escalator background is a must.
- Valid drivers license.
What do we offer
- Great dynamic team promoting a collaborative environment.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs.
- An engaging job with position description and clear targets.
- Regular feedback through performance discussions.
- Opportunities for individual development.
- Mentoring and coaching programs.
- Flexibility trust and respect.
- Valuebased culture behaviors and ethics.
- Sustainability and innovation.
- Working for a successful organization.
Shortlisted candidates will be invited to complete an automated video interview. Please make sure to check your email regularly to be able to submit that within the required time frame.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Employment Type
Full-Time
Key Skills
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