Call Centre Operator
Call Centre Operator
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1 Vacancy
Job Description
Description
Hire Resolves client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns managing diesel authorizations capturing load and journey data monitoring route compliance and ensuring adherence to journey and sleep plans
Responsibilities:
Handle Truck and Trailer Breakdowns:
- Receive and log breakdown calls from drivers.
- Arrange repairs with approved truck dealerships or service providers.
- Provide regular updates to the Fleet Controller.
- Record all breakdown details in the breakdown book for morning handover.
Manage Diesel Authorizations:
- Direct drivers to approved diesel filling stations.
- Approve diesel requests and provide authorization numbers.
- Record diesel details (fleet number litres date time and kilometres) on the system.
Capture Load Information:
- Enter details for each trucks loading and offloading including client info times load mass and kilometres.
- Monitor truck routes and report any unauthorized deviations.
Journey Management:
- Monitor driver adherence to designated routes and sleep plans.
- Inform Fleet Controllers of any delays or deviations.
- Wake drivers as needed according to sleep plans.
- Initiate recovery protocols in case of accidents or hijackings.
Pool Vehicle Management:
- Manage bookings and usage of pool vehicles.
- Conduct pre and posttrip inspections.
- Report damages to the Technical Manager.
Requirements:
- Gr 12 or equivalent (required)
- Diploma or similar in Logistics or Transport Management (advantage but not essential)
- 23 years experience in similar position within the logistics and transport industry
- English (must) Afrikaans (desired) and other official language (advantage)
- Willing to work shifts (including weekends)
- Days Day Shift 06:00 18:00
- Days Night Shift 18:00 06:00
- Work on a 3 days on/3 days off basis.
Contact Hire Resolve for your next careerchanging move.
Apply for this role today contact Sonique Beetge at Hire Resolve or on LinkedIn.
You can also visit the Hire Resolve website: or email us your CV:
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise.
Package & Remuneration
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Employment Type
Full-Time
