Special Ops Client Specialist
Special Ops Client Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Collect information and medical documentation to setup new customers of 180 Medical. To provide service support through inbound and outbound calls for the Account Management teams for new and existing customers of 180 Medical receiving specialized supplies. Coordinate with manufacturer(s) service information to provide select items as requested by facility and/or customer.
Key Responsibilities:
- Contact customers to set up medical supply orders and followup as necessary to maintain seamless service of supplies and worldclass service
- Perform follow up phone calls to customers after an initial shipment is delivered
- Handle inbound and outbound phone calls from customers regarding orders & service issues
- Make appropriately detailed notations in Medtrack2 a proprietary database system as well as provide necessary communication to Teams and Sales regarding customer account status
- Place orders make changes or adjustments to upcoming orders in Medtrack2 as needed to support customer supply needs
- Request and followup on necessary documentation from Teams or Facilities as required by a customers insurance through scanning faxing or utilization of other electronic communication methods
- Verify customer accounts are complete and all necessary documentation is in place to ensure a 180 Medical adheres to all compliance guidelines
- Monitor and respond promptly to email communication with customers sales reps and others within the company
- Support Team Supervisor on special projects
- All other duties as assigned
Qualifications/Education:
- Must have a high school diploma; college degree preferred not required.
- Six months to oneyear related customer service experience and/or training; or equivalent combination of education and experience.
- Typing: 3540 wpm with 40 (adjusted) highly recommended
- Effective written and verbal communication skills with attention to detail
- Ability to reason problem solve and think outside the box
- Clear reasoning on prioritizing multiple tasks and satisfactory organizational skills
- Flexible and adaptable to change in environment and industry
- Work with integrity upholding organizational values and Code of Ethics
- Meet productivity standards and complete work in a timely manner
- Sales experience preferred
- Proficient in Microsoft Office programs
- Collaborate well with others while being relied upon to work independently with applicable direction
Dimensions:
Physical Demands
- Regularly required to sit stand walk and occasionally bend and move about the facility when inoffice.
- Infrequent light physical effort required.
- Occasional lifting up to 10 lbs.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Working Conditions
- Work performed in an office environment
Special Factors
- This role can be performed remotely.
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Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee
If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site Find Jobs. Thank you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
