Sr. Product Manager, WorldWide Andon Cord
Sr. Product Manager, WorldWide Andon Cord
Posted on :
09-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 124500 - 206000
Vacancy
1 Vacancy
Posted on :
09-05-2025
Job Description
Amazons Andon Cord team is looking for an experienced and highly motivated Senior Product Manager to redefine the way we detect and resolve defects. Do you want to work in a role where you are encouraged to build and have the autonomy to push boundaries Are you excited at the prospect of improving the buying experience for customers while helping build and scale a product that will accelerate Amazons defect elimination impact
The Andon Cord is a foundational Amazon customer obsession mechanism established by Jeff Bezos. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our frontline customer service agents to pull a product off the Amazon website if they think that there is a problem with any of the products sold in addition to statistical and machine learningbased automated pulls. This role requires you to reimagine the way we leverage customer interactions/feedback for defect identification to enable more reliable downstream defect resolution that drives customer experience improvements throughout the consumer business. We work with program managers scientists analysts engineers Retail partners and defect elimination specialists.
Candidates for this role have a track record of moving seamlessly between defining an ambitious customercentric north star vision and working tactically to test iterate and deliver the right solutions. They ground their product vision in research experimentation and data analysis. They have strong business acumen analytical skills and comfort working with large complex data sets. They are persistent in seeking answers to hard problems and developing multifaceted solutions. They balance being scrappy and frugal with maintaining highest standards and scalability.
As Senior Product Manager you thrive in an entrepreneurial highly ambiguous and crossfunctional environment. You possess a successful product management and business strategy background. You have experience in developing collaborative relationships and influencing individuals and teams. You place the customer at the center of your product strategy and leverage datadriven analyses and insights to make decisions. This role requires excellent written and oral communication skills high judgment and deep curiosity about how things work.
Key job responsibilities
Defining and implementing a worldclass defect elimination mechanism that enables easy and reliable downstream defect elimination.
Managing prioritization and tradeoffs of a product roadmap to ensure delivery of a great defectfree customer experience. Anticipating and resolving strategic issues that impair the product/tech teams ability to deliver. The role is global in nature and will work with teams in other markets to deploy solutions worldwide.
A day in the life
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Bachelors degree or equivalent
5 years of product or program management product marketing business development or technology experience
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Andon Cord is a foundational Amazon customer obsession mechanism established by Jeff Bezos. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our frontline customer service agents to pull a product off the Amazon website if they think that there is a problem with any of the products sold in addition to statistical and machine learningbased automated pulls. This role requires you to reimagine the way we leverage customer interactions/feedback for defect identification to enable more reliable downstream defect resolution that drives customer experience improvements throughout the consumer business. We work with program managers scientists analysts engineers Retail partners and defect elimination specialists.
Candidates for this role have a track record of moving seamlessly between defining an ambitious customercentric north star vision and working tactically to test iterate and deliver the right solutions. They ground their product vision in research experimentation and data analysis. They have strong business acumen analytical skills and comfort working with large complex data sets. They are persistent in seeking answers to hard problems and developing multifaceted solutions. They balance being scrappy and frugal with maintaining highest standards and scalability.
As Senior Product Manager you thrive in an entrepreneurial highly ambiguous and crossfunctional environment. You possess a successful product management and business strategy background. You have experience in developing collaborative relationships and influencing individuals and teams. You place the customer at the center of your product strategy and leverage datadriven analyses and insights to make decisions. This role requires excellent written and oral communication skills high judgment and deep curiosity about how things work.
Key job responsibilities
Defining and implementing a worldclass defect elimination mechanism that enables easy and reliable downstream defect elimination.
Managing prioritization and tradeoffs of a product roadmap to ensure delivery of a great defectfree customer experience. Anticipating and resolving strategic issues that impair the product/tech teams ability to deliver. The role is global in nature and will work with teams in other markets to deploy solutions worldwide.
A day in the life
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Bachelors degree or equivalent
5 years of product or program management product marketing business development or technology experience
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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