Automotive Service Lane Assistant
Automotive Service Lane Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun Richmond Times Dispatch and Washington Post Top Workplaces Award!!!
Sheehy Auto Stores is one of the countrys Top 30 Private Dealer groups representing some of the industrys best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members both experienced and new to the industry who have that desire to achieve. If this sounds like you we want YOU to be part of our team!
We dont take a onesizefitsall approach when it comes to our employeesBenefits. Our programs are designed to improve your life at work and at home.
- Health Vision and Dental Insurance
- Start earning PTO on your 1st day of employment
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) andprofit sharing
Sheehy Auto Stores is looking for a motivated and enthusiastic professional to join our team as theService Lane Assistant. In this position you will be the initial contact for our arriving service customers. The Service Lane Assistant is tasked with ensuring our customers feel welcome when they arrive at the dealership and assisting the customers within the service department.
Responsibilities
- Greet customers and direct them to the appropriate dealership representative and the waiting area.
- Communicate with appropriate dealership staff about customers arrival and needs.
- Work hand and hand with the service department to keep scheduled appointments on track.
- Answer inbound service calls assisting customers with scheduling and ordering parts.
- Conduct followup courtesy calls to service customers and log comments into CRM (eLeads)
- Update or enter new customer information into CRM as appropriate
- Other duties as assigned
Requirements
- Previous dealership experience is a plus!
- Strong verbal and written communication abilities
- Excellent listening skills with keen attention to detail
- Positive and friendly demeanor and enjoy interacting with customers
- Must be able to work in a fastpaced environment
- Ability to pass a preemployment background screening Motor Vehicle Records check and drug test
- Must have a valid drivers license
Our company maintains a strong policy of equal employment opportunities for all associates. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer.
Employment Type
Full-Time
