Product Specialist
Product Specialist
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Job Description
About the Role:
Grade Level (for internal use):
10The Team
IMActionsTM is one of the worlds most trusted posttrade software. As an international team of industry experts we architect and deliver intelligent posttrade software applications to the capital markets globally. We have a proven history transforming business models for the worlds premier financial institutions enabling them to enter new markets reduce risk increase profitability and improve service standards.
We do this by seamlessly managing the huge volume and complex processing of all core posttrade services. These include asset servicing securities and cash processing and post trade analytics. Our team of experts supports our global customer base from offices in Dublin New Delhi (Gurgaon) Singapore and Dallas.
Whats In for you
The Product specialist position provides support and consultancy services to our clients for resolution of software and data issues. The client engagement team work directly with clients product engineering business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner. Issues to be resolved are typically quite complex and require detailed investigation.
The position offers a great opportunity for growth within the company. There is also the potential opportunity for analysts to work on site with clients in locations worldwide.
Responsibilities
- Troubleshoot daytoday customer incidents and create connect with clients via phone email and CRM tools.
- Responsible for incident logging understanding the problem prioritisation independent assessment of impact and risks and effectively resolving the issue.
- Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution.
- Keep up to date with new features and functionality enhancements in the applications being supported
- Assist in requirements gathering and the delivery of Change Requests.
- Assist in the preparation of specification documents business requirements and impact assessments.
- Assist in the implementation of projects providing system knowledge and process understanding.
- Responsible for maintaining relevant documentation.
What are we looking for
- Bachelors degree in technology
- Relevant experience of 6 to 9 years
- Working knowledge of SQL
- Ability to read and analyse application log files
- Experience in issue troubleshooting
- Knowledge of ITSM process
- Working experience in customer facing role would be added advantage
- Knowledge of capital market corporate action trade processing a definite plus
- Working knowledge of change management process would be added advantage
Personal competencies
Personal impact
- Passionate about our business
- Sound Technical and analytical skills
- Significant customer service focus
- Excellent problemsolving Skills
- Attention to detail.
- Selfmotivated proactive work ethic
Communication
- Excellent interpersonal and communications skills
Teamwork
- A proven ability to work effectively as part of a team
Company overview
IHS Markit harnesses deep sources of information analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business finance and government to provide the unrivalled insights and perspectives that lead to wellinformed confident decisions. We call this The New Intelligence.
IHS Markit serves more than 50000 key customers in more than 140 countries including 80 percent of the Fortune Global 500. We help decision makers apply higherlevel thinking to daily tasks and strategic issues across a host of industries and disciplines including energy finance automotive engineering technology maritime and trade aerospace chemical and economics and country risk. Headquartered in London IHS Markit (Nasdaq: INFO) is committed to sustainable profitable growth.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Middle Professional (EEO Job Group) (inactive) 20 Professional (EEO2 Job CategoriesUnited States of America) IFTECH202.1 Middle Professional Tier I (EEO Job Group)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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