Major Loss Adjuster - Marine (Cargo)

Your future team

Picture yourself building a successful career at AIG working alongside other talented highly motivated individuals committed to reaching our goal of becoming the worlds leading insurance provider. We believe that our success depends on building a worldclass team.

As a Major Loss Claims Adjuster you will handle marine claims with varying complexity with a greater focus on Major loss files. The handling will start from first notification through policy & legal liability assessment quantum analysis to timely and accurate resolution whilst mitigating indemnity and expense exposure. You will communicate developments and outcome as necessary to all key stakeholders (internal and external) and provide a high standard of customer service while adhering to claims handling best practices and legal regulatory and compliance requirements.

Your contribution at AIG

As a Senior Claims professional you are respected for your deep technical expertise. You balance the needs of multiple stakeholders making sound decisions using data analysis experience and judgment along with a risk mindset. Ultimately you take ownership for key outcomes.

Responsibilities:

• Broad internal and external stakeholder communication where required.
• Contribute to maintenance of best practice procedures for Marine claims consistent with global best practices.
• Handle Marine claims allocated within agreed level of authority limit.
• Feedback claims trend analysis to team and internal stakeholders.
• Establish and maintain strong relationships with underwriters and other stakeholders relevant to the business such as clients and brokers.
• Attend claims reviews and travel as required.
• Support the more senior Grade 22 Major Loss Adjusters in the handling of larger more complex claims where required.
• Provide technical guidance and coaching to more junior less experienced members of the global Marine claims handling team.
• Support the UK Head of Marine Claims in claims performance orientated tasks and reporting as required.
• Support the UK Head of Marine Claims and wider team in adhoc projects as required.
• Assist in managing the daytoday operational relationship/quality assurance issues with Shared Services
• Support the wider team with TPA oversight and performance management
• Provide thought leadership through training and presentations to both internal and external audiences

What we are looking for

• An individual with a good level of experience in handling Marine claims in particular Cargo with also Fine Art and Specie experience seen as beneficial. Experience in other areas of marine claims will also be considered.
• Knowledge of Marine policy language enabling accurate and consistent interpretation
• Experience in managing lawyers surveyors experts and legal spend
• Ability to present to clients and internal stakeholders and good communication skills
• Strong knowledge of legal I regulatory and litigation I procedural requirements specific to Marine
• Ability to contribute effectively within a team environment
• Good knowledge and experience of market IT systems and Microsoft applications.
• Someone who identifies opportunities to improve process and efficiency and ability to execute on transformation projects