Account (Solutions) Manager
Account (Solutions) Manager
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Job Description
We are looking for a full time Account (Solutions) Manager to join our Client Service Team supporting in the daytoday management of key client accounts. This role will support the Solutions Director by delivering highquality behaviour change patient and HCP programmes. The AM will be the daytoday client contact and be responsible for the execution of projects in line with client strategic objectives and tactical plans.
Why join us
In joining our global team you can expect to be warmly welcomed onboarded well and given the scope to do your most innovative work that is supported by pragmatic caring managers. We pride ourselves on the level of communication and collaboration across our team which is truly global.
Role purpose
Provide excellence in managing existing project execution i.e. patient and HCP behavioural change programmes and other programmes of work adapted to a clients need from our solution suite. Support new business initiatives via extension projects within current accounts
Client service delivery
Takes the daytoday management of the overall project execution (operates as the Single Point of Contact (SPOC) for his/her client projects) i.e. Leads statuscalls supports the Account Director with client presentations and workshops and responds to project requests
Communicates requirements timelines issues status and progress to all project stakeholders (clients internal AH and external suppliers involved in projects)
Ensures highquality standards are maintained throughout project while managing project timelines and ensuring all AH procedures and industry standards are maintained
Proactively identifies and develops solutions for further opportunities and highlights when potential issues may arise
Provides insight and analysis on overall project status and client relationship including proactively sharing valuable insights and project results within AH
Supports the financial tracking and management of the project including supplier management creating budgets raising POs reviewing cost estimates (external suppliers) and raising invoices
Is a teamplayer and willing to help out across all functions of work that the agency is delivery and pitching to win Takes the daytoday management of the overall project execution (operates as the Single Point of Contact (SPOC) for his/her client projects) i.e. Leads statuscalls supports the Account Director with client presentations and workshops and responds to project requests
Client relationship building and business development
Establishes and maintains strong trustbased relationships with key client stakeholders for individual projects and identifies opportunities to establish new connections across his/her client organisations
Seeks opportunities to expand Atlantis scope of work within existing clients proactively submitting organic growth proposals and raising ideas within the Client Service team
Supports the development of new business opportunities (organic and new) through solution ideation process mapping budget creation and attending pitches
Quality and Compliance
Adheres to all Health and Safety Policies and Procedures in the Workplace
Adheres to all other workplace policies and procedures
Will escalate any business risk as determined by policies and procedures
Will fully contribute to compliance governance and quality improvements in the workplace as defined by our Quality Management System
Will complete and pass all mandatory training by the due date
Competencies
CORE
Resilience
Agility
Communication
Collaboration
ROLESPECIFIC
Project Management / Solution Delivery
Strategic Business Development
Solution Innovation
Commercial Acumen
Selling and negotiating
Stakeholder management
Leading others
Preferred experience and skills
Proven ability to effectively manage large national and global client accounts with sound knowledge of digitallyfocussed
Have developed strong skills in revenue delivery through management of midlarge range projects and day to day client partnership
Have experience delivering patient support programmes and/other health tech programmes of work
Proven ability to lead and deliver healthcare projects on time and on budget
Sound knowledge of healthcare industry in order to be credible in front of leading healthcare clients
IT Microsoft Office digital solutions wearables health tech and health data analytics skills solutions
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Employment Type
Full Time
