Want to revolutionize the future of education and do meaningful work that transforms the lives of young Americans
Crimson Education is the national leader in the US college admissions space with the best results of any college admissions consulting company in the country.
Our expert team members work 1:1 with our hardworking students to build stand out profiles which in turn see our students gain admission to the Ivy League at other top colleges at a rate that is 6.75x higher than the general applicant.
We are driven by our mission to help each student reach their own personal college admissions goals.
This is a fulltime remote position based in the United States of America.
The ideal candidate for this role will be able to build rapport easily be customerobsessed and have a growth mindset.
The purpose of this role is to be the first point of contact for interested parents and students ensuring a smooth customer experience across a variety of Crimson programs by:
Managing contacting and qualifying inbound warm/hot leads to Crimson
Providing resources to leads to inform them of opportunities with Crimson
Working as part of a high performing team to provide the best experience to potential Crimson students
What are the main responsibilities for this role
Making calls and responding to enquiries from leads to qualify them for sales processes ensuring that data is diligently accurately entered and managed within Crimsons Client Relations Management (CRM) system Salesforce
Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
Track Crimson events and plan accordingly to reach out to the event leads
Schedule meetings for the leads to meet with Crimsons Academic Advisors and Country Manager
Planning and running local events to increase brand awareness for Crimson
Establish develop and maintain positive and professional customer interactions and relationships for Crimson
Continuously improving sales techniques processes and enhancing industry knowledge
Engaging in outreach activities such as presenting at school talks careers expos and Crimson seminars when required
Attending industry events as required
Collating fortnightly sales reports in an accurate and concise manner for management
What skills and experience are required
Experience in Customer Service Customer Success
Experience in university admissions (US as priority) will be preferred but not required
Excellent communication skills
Excellent organizational skills
Professionalism Time and Stress Management Confidence Positive attitude (patience empathy) Willingness to learn and go the extra mile
Experience in the Education or professional services (e.g. marketing agency financial services management consulting hospitality etc.) sector and using CRM (Salesforce) and multiple systems and platforms
Mandarin speaking is an asset
Why work for Crimson
Remote working environment
Limitless development and exposure our internal promotions/role changes made up 33% of all recruitment last year.
$500 training budget per year we love to level up!
Health benefits
401K matching after a time with Crimson
Great team environment and constant team supportIf youre passionate about education and people and looking for a fastpaced collaborative environment and want to work with cuttingedge technology then wed love to hear from you!
If you are passionate about education and people and looking for an energized collaborative environment then we would love to hear from you.
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
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