Customer Service Representative- Romanian - Lisbon Portugal
Customer Service Representative- Romanian - Lisbon Portugal
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1 Vacancy
Job Description
Are you fluent in Romanian and passionate about delivering outstanding customer experiences Take your career further by joining our inclusive multicultural team in Lisbon Portugal! Experience a workplace that values your individuality supports your professional growth and prioritizes worklife balancewhether youre relocating or already local.
Customer Service Representative Romanian Speakers Lisbon Portugal
As a Customer Service Representative (Romanianspeaking) you will be the first point of contact for our international clients providing solutions and support via phone email and chat. Your dedication will help ensure customer satisfaction brand loyalty and support the reputation of our global partners. Join a supportive and collaborative environment in Lisbon where your skills are valued and your growth is encouraged.
Position: Customer Service Representative
Location: Lisbon Portugal
Work model: on site
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle customer interactions across various communication channels including phone email live chat and social media.
- Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
- Assist with general questions product or service information and basic technical support.
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
- Escalate complex or unresolved issues to the appropriate internal teams or higherlevel support as necessary.
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
- Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
- Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS:
- Native / fluent in Romanian (C2) both verbal and written. Fluent in English (minimum B2 level)
- Strong verbal and written communication skills across various platforms (phone email chat social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Experience with customer service software ticketing systems or CRM tools is preferred.
- Effective problemsolving skills and the ability to work collaboratively in a teamoriented environment.
- Organized detailoriented and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fastpaced or evolving support environment.
- Working schedule: shift rotation Monday to Friday: 07:00h 19:00h
OFFER:
- Relocation Support
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
Apply Today Start Your Customer Service Career in Lisbon
If you are committed to putting customers first enjoy working in an international environment and want to grow with a respected company this is your opportunity. Join us as a Romanianspeaking Customer Service Representative in Lisbon and become a valuable part of our global success!
Employment Type
Full Time
