Customer Service Representative - German - Portugal Fully Remote
Customer Service Representative - German - Portugal Fully Remote
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Job Description
Are you fluent in German and passionate about delivering worldclass customer support Join our fully remote team in Portugal as a Customer Service Representative! We are looking for resourceful communicative and reliable professionals who are eager to help customers and provide positive experiences at every touchpoint. If you thrive in a collaborative fastpaced and digital environment this is your chance to develop your skills with a global industry leader.
Remote German Customer Service Representative Opportunities Home Office Jobs in Portugal
As a Germanspeaking Customer Service Representative working remotely from Portugal you will play a crucial role in supporting our customers resolving queries and building lasting relationshipsall from the comfort of your home office. Your fluency in German and professionalism will be central to our reputation of customer excellence. This remote position is ideal for individuals who are solutionoriented empathetic and motivated by helping others achieve satisfaction.
Position: Customer Service Representative
Location: Portugal
Work model: Work from Home
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle inbound calls to assist customers with inquiries
- Sell products tailored to customer needs
- Crosssell and upsell products and associated products
- Provide customer support for postbooking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations boats documentation pricing and other related inquiries
REQUIREMENTS:
- Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
- Previous experience in customer service or sales preferably in the travel or hospitality industry
- Strong communication skills with the ability to engage and build rapport over the phone
- Ability to manage multiple inquiries and provide accurate information efficiently
- Experience in upselling and crossselling products or services
- Customerfocused mindset with a commitment to delivering highquality service
- Proficiency in booking systems or travel management tools will be considered as an advantage
- Strong attention to detail and problemsolving mindset
- Ability to effectively communicate both written and verbally
- Ability to multitask in fast paced environment
- Working schedule: shift rotation Monday to Friday: 08:00h 18:00h Saturday and Sunday 08:00h 17:00h
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
- WFH option (except Lisbon or Porto)
Advance Your Remote Career Apply for a GermanSpeaking Customer Service Job in Portugal
If you are ready to make a positive impact from the comfort of your home enjoy engaging with customers and want to add value in a dynamic digital environment we want to hear from you! Apply now to become a German Customer Service Representative in Portugalfully remoteand take the next step in your professional journey. We welcome applicants of all backgrounds and identities to join our diverse and supportive team.
Employment Type
Full Time
