Customer Service Representative - French - Porto
Customer Service Representative - French - Porto
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Job Description
Are you fluent in French and passionate about delivering outstanding customer experiences Join our dynamic team in Porto as a Customer Service Representative! We are searching for communicative proactive and reliable professionals devoted to helping others and facilitating positive customer interactions every day. If you excel in a supportive fastpaced and digital work environment this is your chance to develop your career with a leading company in the travel and tourism sector.
French Customer Service Representative Jobs Work in Porto
As a Frenchspeaking Customer Service Representative in Porto you will play an essential role supporting our clients resolving queries and helping create customer satisfaction from the heart of our Porto office. Your fluency in French and professional attitude are key to upholding our standard of customer excellence. This customer service job in Porto is ideal for individuals who are solutionoriented empathetic and motivated to support others to achieve success.
Position: Customer Service Representative
Location: Porto Portugal
Work model: onsite
DUTIES AND RESPONSIBILITIES:
- Handle inbound calls to assist customers with inquiries
- Assist customers with booking inquiries vehicle availability and reservation modifications.
- Provide guidance on policies insurance options and additional services to ensure a smooth experience
- Identify upselling opportunities and promote valueadded services to meet customer needs and drive revenue
- Resolve customer complaints efficiently maintaining a positive customer experience across all touchpoints
- Maintain accurate records of interactions transactions and case resolutions in the system
REQUIREMENTS:
- Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
- Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
- Proven ability in sales with a strong resultsdriven approach
- Proficiency in using digital tools and technology
- Skilled at recognizing business opportunities and recommending relevant services to customers
- Excellent interpersonal and communication skills
- Strong conflict resolution and problemsolving abilities
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Working schedule: Monday Friday 8AM7PM
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- Relocation support
- And many more!
Ready to Join as a French Customer Service Representative in Porto
If youre looking to make a positive impact support customers and grow within a dynamic digital environment we encourage you to apply. Take the next step in your career as a French Customer Service Representative in Porto. We welcome applicants of all backgrounds genders and identities as valued members of our inclusive and supportive workplace.
Employment Type
Full Time
