Finnish Technical Customer Service in Lisbon
Finnish Technical Customer Service in Lisbon
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Job Description
Are you ready to live and work in one of Europes most beautiful cities Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether youre solving problems or answering questions youll make a real difference every day all while enjoying the culture food and ocean views Portugal has to offer. Let your career grow where the sun always shines!
Do you enjoy helping people solve tech problems Join a friendly team where you will support customers with their questions about products software and connectivity issues. Youll be the goto person for anything from how a product works to fixing small technical problems.
Your Tasks
- Talk to customers via phone email chat social media or messages
- Answer general questions and provide tech support
- Support with ecommerce software and device connection issues
- Forward complex cases to the next level of tech support
- Work with technicians to solve help tickets
- Manage your own list of support requests
- Keep clear records of all interactions and updates
- Give feedback on support tools and help documents
- Follow the brands style and tone in all communication
What Were Looking For
- Proficiency in Finnish and good level of English both written and spoken
- High school diploma (required)
- Strong communication skills
- Good problemsolving abilities
- Comfortable with digital tools and systems
- Able to work in a fastchanging environment
- Open to learning and feedback
- Flexible availability (evenings/weekends/holidays)
Nice to Have
- Interest in technology
- Experience in customer support
- Some technical knowhow or curiosity
- Team spirit
What We Offer
- New and modern office.
- Full training to help you succeed.
- Relocation support (if applicable).
- We promote intercompany mobility to work at any of our sites around the world.
- Private health insurance free after six months
- Competitive wages (14 monthly payments per year) bonus
Location
Lisbon Portugal
Employment Type
Full Time
