Principal Platform / DevOps Engineer
Principal Platform / DevOps Engineer
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Job Description
About the Role
Zinkworks is seeking a Principal Technical Lead to oversee and drive the evolution of a highavailability Contact Centre Platform used by millions of users annually. This is an excellent opportunity for a seasoned systems engineer or platform lead with deep expertise in VoIP SIP and enterprisescale telephony solutions such as Genesys or Amazon Connect.
Youll play a pivotal role in guiding infrastructurelevel decisions mentoring engineers and ensuring the platform scales in a secure reliable and costeffective manner. Operating within an agile development environment youll work crossfunctionally to modernize communications infrastructure and support innovative customer engagement capabilities.
Key Responsibilities
Lead architecture and infrastructure strategy for largescale contact centre platforms (Genesys SIP softphones etc.)
Drive the integration of cloudnative services containerized platforms and modern CI/CD pipelines
Act as a senior escalation point for platform operations incident resolution and ongoing system improvements
Mentor and grow a team of engineers building deep domain expertise in contact centre technologies
Define and enforce high standards for security availability performance monitoring and observability
Promote and implement best practices in DevOps automation and infrastructure cost optimization
Collaborate effectively across engineering architecture security and business stakeholders
Ideal Experience
7 years in enterprise platform engineering DevOps or related technical leadership roles
Proven handson experience with contact centre technologies (e.g. Genesys Amazon Connect Avaya)
Strong grasp of VoIP/SIP protocols call routing RTP media flows and session management
Handson expertise with CI/CD tools (e.g. Jenkins Git Ansible) and infrastructureascode practices
Deep knowledge of Linux systems containerization (Docker) and orchestration platforms (Kubernetes)
Demonstrated leadership and mentorship experience with strong communication and stakeholder engagement skills
Proficiency in Python for scripting automation and tooling within infrastructure or DevOps environments
Why Work With Us
At Zinkworks we champion innovation and creativity within our diverse and supportive work environment. We are committed to providing avenues for professional growth and development ensuring you become a pivotal part of charting the future of technology solutions.
Join us if you are passionate about leadingedge software development and are seeking a fulfilling career with diverse challenges and career advancement opportunities.
Employment Type
Full Time
