Customer Support Agent - German - Lisbon
Customer Support Agent - German - Lisbon
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Job Description
Are you fluent in German and passionate about delivering exceptional customer experiences Join our vibrant international team in Lisbon as a Customer Support Agent! We are looking for motivated empathetic and diligent professionals ready to assist customers and ensure satisfaction at every interaction. If you thrive in a dynamic fastpaced environment and enjoy problemsolving this could be your opportunity to grow your career with a leading company.
Customer Support Agent Role in Lisbon GermanSpeaking Support for an International Environment
As a Customer Support Agent German based in Lisbon you will play a key role in providing outstanding support to our valued customers. Your ability to communicate clearly in German and handle customer queries with patience and efficiency will directly contribute to our reputation of excellence. This position is ideal for individuals who are proactive adaptable and take pride in helping others on a daily basis.
Position: German Customer Support Agent
Location: Lisbon Portugal
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels (telephone email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing troubleshoot and provide the solution
- Identify when the issue should be reassigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs so that our engineering team can address them
- Maintain and update all jobrelated administrative forms
- Support customers who own a premium membership of a streaming platform.
REQUIREMENTS:
- Native/fluent in German both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently while being team player at the same time
OFFER:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM 11 PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
Start Your Customer Support Journey in Lisbon Apply Now!
If you are ready to make a meaningful impact use your German language skills and join a forwardthinking company we want to hear from you! Apply today to become a Customer Support Agent German in Lisbon and take the next step in your professional journey. We welcome candidates of all backgrounds to join our diverse and inclusive team.
Employment Type
Full Time
