DVP, Client Services
DVP, Client Services
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What you can expect in a Division VP Client Services role with TaskUs:
You will play a pivotal role in overseeing the seamless delivery of highquality services to our clients in the healthcare vertical and contributing to the overall success and growth of the company.
In addition you will play a crucial role in ensuring clients satisfaction building strong relationships and driving strategic initiatives to support the clients business objective.
Key Responsibilities: (including but not limited to):
Relationship Management:
Develop and maintain strong collaborative relationships with key stakeholders within the clients organization.
Understand the clients business objectives challenges and industry trends to align our services accordingly.
Act as the primary point of contact for addressing client concerns resolving issues and ensuring overall satisfaction.
Planning and Execution:
Work closely with the executive team to develop and execute strategic plans for client engagement and growth.
Drive continuous improvement in service delivery identifying areas for optimization and efficiency.
Leadership:
Lead a highperforming team providing guidance mentorship and support to ensure a positive and collaborative working environment.
Foster a culture of continuous improvement and innovation within the clients services division.
Assurance:
Implement and monitor quality assurance processes to uphold service standards and exceed client expectations.
Conduct regular performance reviews and implement corrective actions when necessary.
and Reporting:
Prepare and deliver regular reports to the client on KPIs SLAs and overall account health.
Communicate effectively with internal and external stakeholders ensuring transparency and alignment.
Acumen & Critical Thinking:
Understand and contribute to the companys broader business objectives make commercially sound decisions and align team or individual efforts with organizational goals.
Analyze complex problems evaluate multiple solutions and make datainformed decisions that drive results.
Requirements:
Proven experience in a senior client services role within the BPO industry with specialization in the healthcare vertical or big healthcare companies.
Strong experience in managing largescale clients $100mm across multiple delivery countries.
Strong understanding of technology and industry trends.
Proven success with introducing innovations to clients such as automated customer service technology chatbots and AI interfaces.
Exceptional leadership and communication skills.
Strategic & critical thinking skills and problemsolving abilities.
Demonstrated success in client retention and growth.
Strong business acumen & exceptional presentation skills.
Work Location / Travel:
The position is fully remote
Domestic and International travel 60%
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Exec
Employment Type
Full-Time
Key Skills
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